Recent surveys reported in news media found that customers expect a response to a complaint posted on a brand’s social media account within one hour. The SMMU survey found that only 17.6 percent of brands strive to meet this expectation.
The findings are part of a joint study conducted by ITIC, a research and consulting firm based in the Boston area specializing in conducting independent surveys tracking crucial trends and KnowBe4, a security awareness training firm.
The president announced that the budget he'll send to Congress next month will include $1 billion for a proposed "climate resilience fund" to invest in research and pay for new technologies to help communities deal with the impact of climate change.
All of the Las Vegas-based company's sites were down for six days. Sands said hackers crashed its email system and stole employees' Social Security numbers. But a video posted online appears to catalog stolen information that goes much further.
Financial institutions' bill for Target's massive data breach keeps rising. Costs related to the holiday data theft has now exceeded $200 million for financial institutions, according to data collected by the Consumer Bankers Association and the Credit Union National Association.
More than 600 U.S. flights were canceled and about 2,600 were running late on Tuesday, and travelers took to Twitter to complain. United wasn't the only airline struggling to stay on schedule. Southwest had even more delays: 700, according to FlightAware.
The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) is requesting individuals who are interested in serving on the National Advisory Council (NAC) to apply for appointment.
First of all, you must understand your company’s vision and plan, and then identify any conflicts or gaps with your BCM program vision and plan. It’s important to understand that you will be speaking with people with less knowledge, background and interest in BCM and resiliency. It’s important to them too, they just may not know it yet!
Saudi Arabia says a Saudi man has died from a new respiratory virus related to SARS, bringing to 60 the number of deaths in the kingdom at the center of the outbreak. The Health Ministry said that the man died in a Riyadh hospital on Sunday.
The major city of Guangzhou in southern China closed its live poultry markets on Saturday for two weeks to halt the spread of the H7N9 strain of bird flu. The closure lasts through Feb. 28 "to strengthen work to control the spread of the H7N9 flu."
Casino giant Las Vegas Sands Corp. has restored its websites a week after they were hacked. The company pulled down its sites after hackers defaced them with images condemning comments CEO Sheldon Adelson had made about using nuclear weapons on Iran.
Online fundraising site Kickstarter says hackers got some of its customer data. The breach comes after discount retailer Target Corp. said it believes hackers infiltrated the computers of one of its vendors, and installed malicious software in Target's checkout system for its 1,800 U.S. stores.
Drivers got caught in monumental traffic jams and abandoned their cars in North Carolina in a replay of what happened in Atlanta just two weeks ago, as another wintry storm across the South iced highways and knocked out electricity to more than a half-million homes and businesses.
Towns and villages across a wide area of eastern Java (Indonesia) have been blanketed with ash. Two people have died and 200,000 have been evacuated from their homes on the main island of Java after Mount Kelud erupted. BBC News' Alice Budisatrijo reports from Jakarta.
Acta S.p.A. is pleased to announce the signing of a wide-ranging cooperation agreement with ReliOn Inc., one of the largest fuel cell manufacturers in the world specializing in back-up power systems for telecom, government and transportation applications.