2010 e-Conference Schedule

Tuesday, September 28, 2010

KEYNOTE PRESENTATION                                          10:00 am to 11:00 am

K1        Get Involved! - The Next Step in Public/Private Partnerships

            Dan Stoneking, Director, Private Sector, Office of External Affairs

Federal Emergency Management Agency (FEMA)

We all agree that public/private partnerships are important, but until now they’ve been approached in a piecemeal fashion. While that has resulted in some excellent isolated initiatives, meaningful public/private partnerships are far from widespread. That could change with some help from DHS.  Stoneking will share with attendees his vision for how DHS can assist states in developing and growing public/private partnerships that meet the unique needs of both groups.  This is no cookie-cutter program, rather an innovative approach to ensuring true public/private linkages in various forms. 

EDUCATIONAL SESSION                                             11:00 am to 12:00 pm

B1        Meeting management's expectations with limited resources: Rightsizing your

Program
            Janet Mebust, Toyota Motor Sales USA

All too often the stars align a certain way and the resources you've enjoyed to manage your program, large or small, have suddenly been reduced or eliminated - but the high expectations of management have remained, well - high.  That has been the case since the economic downtown in many companies.  Nonetheless, business interruptions continue to occur with more frequency it seems, and oftentimes disastrous impacts.

Janet Mebust, business continuity manager at Toyota Motor Sales, USA, will share the experiences of her team this past year as executive management became even more attuned to the criticality of a complete and well-supported business continuity program and raised their expectations to even higher levels.  Janet will share her experiences in achieiving senior management's directives at the same time staff eliminations were occurring and budgets were being reduced to support other critical areas of the business.  In the end, the result has taken the Toyota program to a higher level of achievement and increased the level of preparedness enterprise-wide.

EDUCATIONAL SESSION                                             12:00 pm to 1:00 pm

B2        Use What You Already Pay For: Outlook as a Crisis Management Tool

Scot Phelps, Emergency Management Academy of New York City

In this session, we will provide a hands-on overview of using Microsoft Outlook as a crisis management tool.  We’re firm believers that you will be most efficient if you use your regular tools in a crisis.  We also believe in using what you are already paying for, and Outlook is actually a darn fine tool for tracking crisis events.  We will cover multiple aspects of using Outlook in a crisis including:

• Creating, assigning, and tracking with Tasks instead of crisis management software,
• Using “Vote Buttons” in email as a messaging system,
• Using Journal to track all aspects of the crisis,
• Coordinating meetings using the Calendar, and;
• Using Flags to manage priorities

EDUCATIONAL SESSION                                             2:30 pm to 3:30 pm

B3        People, Processes, and Systems: Testing All Three at Once!

Alan Salkowitz, TD Bank

In order to recover from an unforeseen event, people, processes, and systems must work together to restore business operations. This session will discuss how to integrate your business resumption and disaster recovery plan to produce a true end – to - end test. So you have your workgroup plans and disaster recovery procedures. Now, you must integrate the two to successfully recover your business. In this session, we will explore how to create a process flow that will document the movement of a single transaction involving multiple resources, including people, systems, and infrastructure. Using that documentation, we will identify the necessary details and components to create a realistic recovery exercise. At TD Bank (formerly Commerce Bank), we performed several exercises using multiple facilities, departments, and systems at the same time and on the same day to simulate a true disaster.

EDUCATIONAL SESSION                                             3:30 pm to 4:30 pm

B4        Crisis Communication: Delivering a Consistent Message

Laurie Wonders, J.D. Power and Associates

This session will explore coordination of all internal and external avenues of communication while dealing with a disaster or other type of business interruption. The ability to quickly react to the situation and deliver the right message can help preserve your company’s reputation and reassure customers that your company has a well - thought-out crisis plan and is able continue business operations.  Presentation materials will include how to identify how your message is getting out, (whether through official channels or indirectly), how to prioritize your communications tasks, and examples of pre-planning techniques, such as drafting communication scripts and defining call times in advance, and what information you should include in your emergency response and business continuity plans.

Wednesday, September 29, 2010

EDUCATIONAL SESSION                                             10:00 am to 11:00 am

B5        Disaster Human Factors in Planning, Response and Recovery

            Steve Crimando, XBRM

Emergency and disaster policies, plans and exercises must be based on what people are most likely to do. An incomplete or inaccurate understanding of human behavior in disasters can lead to responses that are ineffective, inappropriate and in some instances, potentially dangerous. Leaders, planners and others involved in business continuity and disaster response and recovery have a responsibility to understand and stay current with disaster behavior research. This program introduces must-know information to help decision-makers form accurate behavioral assumptions to guide their planning efforts. Participants will learn:

·                Myths and facts about disaster-related behaviors

·               Disaster-behavioral response types 

·             Current research finding about human behavior in disasters and    emergencies

·               Key concepts in tactical psychology: Using clinical information for its operational value

·              Integrating human factors into policies and plans

·             Designing and developing behaviorally accurate exercises and drills

EDUCATIONAL SESSION                                             11:00 am to 12:00 pm

B6        Team Topic: Tests and Exercises

            Chris Wright, Amgen

Here’s your chance to reach everyone in your organization who helps plan tests and exercises or may be called upon to participate in them. Continuity Insights will survey readers to determine what you wish those in your organizations would know or understand about testing, and we’ll deliver the results of that survey in this session. A perfect jumping - off point for a discussion of testing in your organization, a training tool for your staff, and a way to get those who only “do” BCP once in a while to get excited about tests and exercises. Invite your entire BCP team to attend.

EDUCATIONAL SESSION                                             1:30 pm to 2:30 pm

B7        Mergers & Acquisitions: Is your Crisis Management Plan Ready for Day 1?

            Margaret Millett, eBay

Your company is going through a merger or acquisition and you are the business continuity manager responsible for getting the crisis management plan updated for day one “go live.” Do you know the key crisis management questions to ask the acquiring company? If a disaster occurs on day one of the two organizations merging, would your crisis management plan be effective? This presentation will describe the actions taken by a business continuity manager to integrate the new company into the existing crisis management plan. It will provide an in-depth analysis of the various kinds of documentation that must be created, distributed and maintained in order to ensure an effective business continuity capability. This session will provide an overview of key considerations that every continuity planner should embrace. Participants will come away with a better understanding of how to strengthen their organization’s resilience to disasters.

EDUCATIONAL SESSION                                             2:30 pm to 3:30 pm

B8        How to Develop Your Solutions Tool Box

Heidi L. Piche, Ameriprise Business Continuity Management

In today's world, it is no longer prudent for Business Continuity Managers to assume that a one size fits all solution is viable for workplace recovery.  Discover our company's unique approach to workplace recovery solution development.  By creating a "toolbox" of solutions, we are able to enhance our recovery capabilities while reducing one-off, BC-only investments.

Thursday, September 30, 2010

EDUCATIONAL SESSION                                             10:30 am to 11:30 am

B9        Keeping the Lights on During the 2010 G20 Global Summit – Lessons Learned From the Largest Security Event in Canadian history

            Suzanne Bernier, Toronto Hydro

Suzanne will share her recent experience in leading the development of a detailed mitigation and response plan for the 2010 G20 Summit held in June 2010 in Toronto, Canada.  Her presentation will outline the specific mitigation and response plans developed by the second-largest power distribution utility in North America in advance of hosting this high-profile global event that posed significant terrorism, protest and critical infrastructure threats.  She will also share lessons learned on how to plan for similar large, global events facing numerous threats to critical infrastructure.

EDUCATIONAL SESSION                                             11:30 am to 12:30 pm

B10      The POWER Principle:  What we can Learn About Resilience & Recovery from the Haiti Earthquake

            Angela Devlen, Wakefield Brunswick and Mahila Partnership   

After a major disaster, media coverage and the convergence of resources is often overwhelming.  However, in many cases following the response, resources are exhausted, leaving the survivors to continue a long, fragmented journey of recovery without the resources they need to rebuild. This dilemma represents an overarching challenge in disaster recovery for businesses, healthcare and communities.  This session will:

• Illustrate a case for change regarding response and recovery from disasters
• Review lessons learned from the earthquake in Haiti and other disasters
• Propose new approaches for effective planning

EDUCATIONAL SESSION                                             1:00 pm to 2:00 pm

B11      Measuring Continuity Planning Program Performance

            Carl Jackson, Crisis Management and Continuity Planning Resource Center

"You get what you measure." Peter Drucker's management by objectives (MBO) philosophy spread like wildfire a few decades ago and since then, enlightened management groups have attempted, sometimes successfully and sometimes in vain, to establish effective metrics. Measuring the success or value-added contribution of the continuity planning program to an enterprise is tricky and often elusive. How do we define continuity planning goals? Based on what? Common and/or leading practices? Standards? MBO - based outcomes expectations? Are the metrics qualitative, quantitative, or a combination? And most importantly, are the metrics (or at least metrics methodologies) utilized across the enterprise and applied to all or most other areas? Once we have results based on these measurements, how do we reward and/or penalize those responsible? Are these rewards clearly stated and agreed upon in advance, or are we shooting from the hip? This session will help attendees think through the issues and offer practical advice on how best to get started.

EDUCATIONAL SESSION                                             2:00 pm to 3:00 pm

B12      Management Strategies for Gaining Executive Support for BC/DR

            Howard Mannella, Expedia, Inc.

Executive support for BC/DR is easy if you work in a bank, brokerage firm, pharmaceutical, or other regulated company: the law and the regulators mandate it. For the rest of us, getting executives to prioritize BC/DR can be a struggle, especially in financially challenging times. Traditional messages and vocabulary don’t always work. A case in point: “The RPO in the DRP doesn’t match the RTO in the BCP ATOD, so I need more money?” Participate in an interactive discussion on some innovative ways to get the C-suite’s attention and support.

WILD CARD SESSION                                      4:00 pm to 5:00 pm

B13      Wild Card: Everything You Need to Know About the Hottest Topic in BC

            Beyond Petroleum:  Live from the Gulf