At the heart of any crisis and business continuity response are strategic decisions that will serve as “defining moments.” These strategic decisions have the critical power to bring you and your organization swiftly toward successful resolution, or they can spiral you deeper into entanglements that can increase the damage. Most crisis and business continuity preparedness is focused at the tactical and logistical levels. Beyond tactics, the attention here will be on strategic crisis and business continuity preparedness. Strategic crisis leadership concepts will be learned and experienced through expert commentary, from 'What would you do?' case study, and interactive discussion. Take-and-use materials will be provided, including a strategic crisis leadership checklist.

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