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Crisis Communications 2013: Social Media & Notification Systems

March 27, 2013 1:54 pm | Comments

In 2012, Continuity Insights published its first report into the use of social media as a crisis communications tool. This year, we dug a little deeper in an effort to learn more about the industry’s social media strategies. Over 315 participating organizations responded to the survey. 

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Next-Generation Business Continuity

March 27, 2013 10:18 am | by Kathleen Lucey, FBCI, President, Montague Risk Management | Comments

Being proactive embodies the intent to go beyond recovery to identify what information we need on a continuous basis, in order to identify opportunities for competitive advantage in an adverse situation. The target is an improved competitive position that can in fact increase revenues and develop long-term competitive superiority.

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Embedding Culture Into BCM

March 22, 2013 11:47 am | by Ken Simpson MBCI, CORP | Comments

We need to embed recognition of culture into our practices and use that knowledge to improve the appeal and relevance of BCM to our businesses. If you cannot understand why others do not share your passion to establish and maintain a viable continuity capability, you need to read this paper.

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Speakers' Soapbox: Ron Martel On IT Risks & Abraham Lincoln’s BC Skills

March 17, 2013 4:13 pm | by Jonna Mayberry, Editor | Comments

In the leadup to the11th Annual Continuity Insights Management Conference, April 22-24, 2013 at the Sheraton San Diego Hotel & Marina, Continuity Insights sat down with Ron Martel, Development Executive at IBM Business Continuity & Resiliency Services, to discuss the impact of data breaches and the importance of thinking on multiple dimensions.

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Speakers’ Soapbox: Lynnda Nelson On Risk Management’s Shortcomings & Heavy Metal

February 26, 2013 10:43 am | by Luke Simpson, Editor The International Consortium For Organizational Resilience (Icor) Comments

In the leadup to the 11th Annual Continuity Insights Management Conference, Lynnda Nelson, President of ICOR, discusses “soft” business continuity issues, why risk management is not a panacea and the business continuity-themed supergroup: Strapperjack!

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Speakers’ Soapbox: Scott Shaw Gets Law Enforcement In On Exercises

February 14, 2013 3:19 pm | by Luke Simpson, Editor | Comments

In the leadup to the 11th Annual Continuity Insights Management Conference, Scott Shaw, Senior Manager, Corporate Security, Transportation, and Disaster Preparedness at Aflac, discusses partnering with public officials for emergency response exercises and why former president Bill Clinton would have made a good business continuity professional.

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Speakers’ Soapbox: Bill Wostenberg On BC Exercise Mistakes & President Hoover

February 8, 2013 11:56 am | by Luke Simpson, Editor | Comments

In the leadup to the 11th Annual Continuity Insights Management Conference, Bill Wostenberg, IT Service Continuity Consultant at Pacific Life Insurance, discusses the mistake to avoid when planning BC exercises and President Herbert Hoover’s disaster relief efforts.

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Speakers’ Soapbox: Chris Needham-Bennett On Britain’s Tsunami & The Fun Side Of ISO22301

February 1, 2013 5:38 pm | by Luke Simpson, Editor | Comments

In the leadup to the 11th Annual Continuity Insights Management Conference, Chris Needham-Bennett, owner & Managing Director of London-based Needhams 1834 Ltd, discusses the real cost of ISO22301 certification, the tsunami that struck Britain in 1607 and Theodore Roosevelt’s resilience.

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Verifying Information With Social Media

January 29, 2013 10:02 am | by John Orlando, PhD, Vertek Corporation | Comments

How do we gather, authenticate and integrate information from a variety of sources -- citizen, mass media, official, etc. -- to develop situational awareness? Verifying techniques fall into two categories: reliability of source and outside confirmation.

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Tracy Stourac

Speakers’ Soapbox: Tracy Stourac On BC Scorecards & President Kennedy

January 21, 2013 11:31 am | by Luke Simpson, Editor | Comments

In the leadup to the 11th Annual Continuity Insights Management Conference, Tracy Stourac, Business Continuity Manager at TransUnion, discusses BC scorecards, the importance of personal preparation and why President Kennedy would have made a good business continuity professional.

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Harnessing The Wisdom Of Crowds

December 3, 2012 11:45 am | by John Orlando, PhD, Vertek Corporation | Comments

Crowdsourcing can serve as a counter-balance to the interpersonal forces that might steer a closed group of experts off course. The public is a resource that can assist disaster responders by providing valuable information and perspectives. The secret is knowing how to gather the information so as to make the public a resource. This is done with a “Virtual Operations Support Team” (VOST).

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BCM Exercises Don't Have To Be Boring: 3 Party Games For Effective & Memorable Exercises

November 26, 2012 1:36 pm | by Alison Kashin, Chief Creative & Technology Officer, Lootok | Comments

Gaming is an excellent way to increase learning retention and enhance teaming. Exercises are serious business, but with some inspiration from three popular party games you can let participants have a little fun while raising awareness about your business continuity management (BCM) program.

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Leveraging Your BCP Into A Competitive Advantage

November 9, 2012 4:39 pm | by Luke Simpson, Editor | Comments

While BC programs (BCPs) offer immense value to organizations they are not always leveraged to give the organization an edge over competitors. Andy Vanderhoff, President of Quantivate, discusses the ways you can publicize your BCP and use it to achieve cost savings, as well as the lean manufacturing conundrum: necessary redundancy versus lean principles.

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Use Of The Incident Command System To Manage An IT Outage At Arizona State University

November 6, 2012 9:30 am | by Allen Clark, Ed Copp & Deborah Roepke | Comments

During the early morning hours on January 18, 2012, a hacker gained access to the ASU computer systems and removed a list of passwords. The IT incident response team recommended the incident be classified as high-level and email systems be shut down. Within minutes of establishing the first bridge-line call, a member of ASU’s media team suggested the use of ICS to manage this incident.

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The Solar Storm Threat | Part 2: Basic Steps You Can Take To Protect Your Business

October 23, 2012 10:42 am | by Keith Erwood, Vice President & Principal Consultant, Continuity Co., LLC | Comments

Any electronic equipment left in the open is considered unshielded and vulnerable to the effects of a geomagnetic storm. Studies have shown that you can offer some protection by simply turning off and unplugging unshielded pieces of equipment. The most effective way to protect equipment is by shielding it with a Faraday cage.

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