At the turn of the current century, BP was on a path to building a reputation as an environmental thought leader. Fast forward to 2013, however, and BP has not only lost its reputation, but also $54 billion in value. Reputation may be an organization’s most important asset, but its intangible nature may make it the most difficult asset to manage.
The ability to send emergency notifications over any device or platform enables targeted messages to successfully reach and warn large numbers of people about imminent or existing danger, potentially taming an incident or emergency from turning into a crisis or catastrophe. However, every situation is different, and there is no one-size-fits-all solution.
As one client recently noted, "I don't want my company's name in the news because we were able to fly our employees out of a bad situation, but we left our contractors sitting on the tarmac with no way to evacuate." Thinking about Duty of Care only as the small print at the bottom of your travel itinerary won't be enough when a crisis erupts in a foreign country and you don't have a plan to get your staff out safely.
As an auditable standard, ISO 22301 is difficult to envision without significant automation for key parts of the program. Specific features are needed to affordably meet the goals of such a program. This article addresses some of the major areas requiring systems software.
In 2012, Continuity Insights published its first report into the use of social media as a crisis communications tool. This year, we dug a little deeper in an effort to learn more about the industry’s social media strategies. Over 315 participating organizations responded to the survey.
Being proactive embodies the intent to go beyond recovery to identify what information we need on a continuous basis, in order to identify opportunities for competitive advantage in an adverse situation. The target is an improved competitive position that can in fact increase revenues and develop long-term competitive superiority.
We need to embed recognition of culture into our practices and use that knowledge to improve the appeal and relevance of BCM to our businesses. If you cannot understand why others do not share your passion to establish and maintain a viable continuity capability, you need to read this paper.
In the leadup to the11th Annual Continuity Insights Management Conference, April 22-24, 2013 at the Sheraton San Diego Hotel & Marina, Continuity Insights sat down with Ron Martel, Development Executive at IBM Business Continuity & Resiliency Services, to discuss the impact of data breaches and the importance of thinking on multiple dimensions.
In the leadup to the 11th Annual Continuity Insights Management Conference, Lynnda Nelson, President of ICOR, discusses “soft” business continuity issues, why risk management is not a panacea and the business continuity-themed supergroup: Strapperjack!
In the leadup to the 11th Annual Continuity Insights Management Conference, Scott Shaw, Senior Manager, Corporate Security, Transportation, and Disaster Preparedness at Aflac, discusses partnering with public officials for emergency response exercises and why former president Bill Clinton would have made a good business continuity professional.
In the leadup to the 11th Annual Continuity Insights Management Conference, Bill Wostenberg, IT Service Continuity Consultant at Pacific Life Insurance, discusses the mistake to avoid when planning BC exercises and President Herbert Hoover’s disaster relief efforts.
In the leadup to the 11th Annual Continuity Insights Management Conference, Chris Needham-Bennett, owner & Managing Director of London-based Needhams 1834 Ltd, discusses the real cost of ISO22301 certification, the tsunami that struck Britain in 1607 and Theodore Roosevelt’s resilience.
How do we gather, authenticate and integrate information from a variety of sources -- citizen, mass media, official, etc. -- to develop situational awareness? Verifying techniques fall into two categories: reliability of source and outside confirmation.
In the leadup to the 11th Annual Continuity Insights Management Conference, Tracy Stourac, Business Continuity Manager at TransUnion, discusses BC scorecards, the importance of personal preparation and why President Kennedy would have made a good business continuity professional.
Crowdsourcing can serve as a counter-balance to the interpersonal forces that might steer a closed group of experts off course. The public is a resource that can assist disaster responders by providing valuable information and perspectives. The secret is knowing how to gather the information so as to make the public a resource. This is done with a “Virtual Operations Support Team” (VOST).