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CI Bulletin

Weekly news and features for business continuity professionals

First Responders' Proactive Role in Incident Detection

December 31, 2007 7:00 pm | by Harvey Betan | Comments

First responders, such as police, fire, and emergency medical technicians, are a welcome sight after an event occurs. We now live in a world where we need these individuals to not only react as they have been trained to do in the past but also take on a different role: that of possibly preventing events. The new environment in which we find ourselves requires us to be more lenient and accept certain limits to privacy and individual rights. In no way does this mean we must forgo these rights, but instead learn to live with the reasons behind relaxing them for the benefit or safety of others.

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Children's Hospital of Philadelphia: BCP Lives Here

December 31, 2007 7:00 pm | by Buffy Rojas Editor-in-Chief | Comments

The Children's Hospital of Philadelphia or CHOP as it is commonly known is a truly outstanding institution. In 2007, for the fifth consecutive year, U.S.News & World Report ranked CHOP the best hospital for children in the United States. Child magazine bestowed a similar honor. The oldest U.S. hospital dedicated exclusively to pediatrics, CHOP is an undisputed world leader in the advancement of healthcare for children. Here's just a smidgen of what the people at CHOP do: "Physician-researchers draw on the latest available information about the human genome to customize therapies to variations in genetic makeup.

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Disaster Recovery: Doing the Basics Better

December 31, 2007 7:00 pm | by Mark Hughes and Robert DiLossi | Comments

The more things change, the more they (must) stay the same. As an industry, we've gone through significant leaps and bounds to make disaster recovery and business continuity easier. But an Achilles heel of many organizations is the tendency to focus on the latest and greatest technology, without paying due attention to the equally critical components of people, processes, and planning. In fact, as technology grows more complex and advanced, there's an even greater likelihood organizations won't pay enough attention to these elements because they erroneously think that technology has the job covered.

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Local Government is Taxing Business Recovery

October 31, 2007 8:00 pm | by Bill Lang | Comments

Life-safety is the most important part of first responder efforts. The tremendous job emergency management (EM) people do to keep people safe from all hazards must be acknowledged as world class. However, their life-safety mission can be at odds with private sector recovery and continuity efforts.

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The Data Dilemma

October 31, 2007 8:00 pm | by The Staff | Comments

Continuous data protection, high availability, data backup, data security, what does it all really mean? And what does it mean to business continuity professionals? We all know that business continuity has its roots in IT, springing from data center disaster recovery plans. And as business continuity has evolved and changed, it has, in many cases, moved out of IT. Today, the people who are responsible for business continuity, crisis management, security, and the like often don't have strong IT backgrounds. So how are they to know if their data is really protected, accessible, and valid?

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Final Thoughts: A People-Focused Approach

October 31, 2007 8:00 pm | by Ron LaPedis and Rodrigo Naranjo | Comments

The list of natural and man-made disasters that businesses have had to contend with has increased dramatically in the last few years. Disruptions resulting from these disasters have rippled across just-in-time supply chains, shaken entire industries, and taken their toll on employee, customer, and partner relations.

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Looking Ahead to Voluntary Certification

October 31, 2007 8:00 pm | by Brian Zawada | Comments

The "buzz" in the business continuity industry is the enactment of "Implementing Recommendations of the 9/11 Commission Act of 2007." Also known as H.R. 1 and Public Law 110-53, this legislation includes a key section on Private Sector Preparedness (Title IX) addressing the development and implementation of a "Voluntary Private Sector Preparedness Accreditation and Certification Program."

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Verizon Wireless: Designed with Resiliency in Mind

October 31, 2007 8:00 pm | by Buffy Rojas Editor-in-Chief | Comments

Want proof that business continuity is going mainstream? Go to YouTube and check out the "Verizon Wireless Technicians Brave Colorado Mountain Storm" video. Among the zillions of stupid pet tricks, stupid human tricks, and clips from reality TV shows, here's a video that tells the story of a Verizon Wireless team responding to the massive 2006 Colorado blizzard.

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BCP at Citi: It's Crystal Clear

August 31, 2007 8:00 pm | by Buffy Rojas Editor-in-Chief | Comments

Ask Rudy Garcia about his business continuity program and there are a few key phrases that you're going to hear quite a bit: crystal clear, business drivers, strategic planning, communication, useful information, day-to-day basis. Those phrases pretty well sum up Garcia's approach to BCP: Have a crystal clear understanding of the organization's business drivers. Develop a strategic business continuity program that is aligned with the business. Communicate that program to all relevant parties. Provide stakeholders, particularly top management, with useful information that will help them make business decisions. And add value to the organization on a day-to-day basis.

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Today's BCP: A Holistic Approach to Managing Business Risks

August 31, 2007 8:00 pm | by Mike Hager | Comments

Business continuity planning continues to evolve and gain prominence thanks to occurrences like hurricanes, dirty bombs, cyber attacks, etc. And companies with foresight recognize that BCP is a business necessity demanding a move from the traditional concept where IT is the driver, to one where enterprise-wide risk management-incorporating all critical business functions-is the key to addressing a broad range of potential hazards.

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UpFront: September/October 2007

August 31, 2007 8:00 pm | by Continuity Insights Staff | Comments

Japan has an earthquake every five minutes  — 2,000 a year can be felt by people. When a magnitude 6.8 earthquake hit Northern Japan on July 16, 2007, the Tokyo Electric Power Company, Inc. (TEPCO) found that its continuity plan had some kinks in it. Although the nuclear leakage into the sea was a billionth of the legal limit, the press went wild with the event because information was so slow to be released to the public, the information was wrong when it was reported, and nine men died due in part to an emergency contact system and fire hydrants that were faulty.

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Final Thoughts: What Our Educational Programs Are Missing

August 31, 2007 8:00 pm | by John Stagl | Comments

Current educational programs in the field of business continuity (BC) planning are confronted with a problem of semantics. The old school educational effort associated with "disaster recovery (DR) planning" was oriented to internal processes that were going to be needed after a disaster. This information was identified by an internal survey of department managers. This same protocol is being used to try to construct business continuity plans.

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A Corporation and a College

August 31, 2007 8:00 pm | by Robbie LaRocca | Comments

After much research, Wyeth made a decision late in 2006 to develop an internal Business Continuity Certification course. While comfortable with the scope of their knowledge, they thought they could do a better job training future business continuity leaders and coordinators internally. They teamed with a local college to make it happen.

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Guest Editorial: Minneapolis Continuity Planning in Action: A Bridge to Tomorrow

August 31, 2007 8:00 pm | by Doug Sievers | Comments

If, on July 31, some soothsayer had told me that a major disaster was going to occur in Minneapolis the following day, I doubt my concerns would have flown to the section of Interstate 35W spanning the Mississippi River just east of the historic Stone Arch Bridge. My first thoughts might have included a terrorist attack at the Mall of America, a tornado, a plane crash, a rampage of violence committed by a deranged loner. But the sudden collapse of the nondescript bridge over which I had so often driven, over which virtually every driver in Minneapolis had driven-falling, without warning, into the Mississippi? Now, that's one I hadn't seen coming.

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Great Ideas: Key Issues and Creative Solutions

August 31, 2007 8:00 pm | by Brian Zawada | Comments

Every day, unexpected events occur that have business continuity implications. July 18, 2007, was no different. On this seemingly normal Wednesday in Midtown Manhattan, a steam pipe exploded. At first glance (and despite the fact that the explosion was "photogenic" and therefore appeared in every news outlet), the situation appeared to have minimal business impact. However, a number of businesses were significantly and immediately impacted due to lost utilities and other city services. In many cases, employees were unable to reach their workplace (for up to three days in a number of situations).

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