For business continuity professionals, case studies can be an important tool in improving their programs. Having the opportunity to hear a first-hand account of a plan being developed or put into action can go a long way in finding out what works, what doesn’t, and what kind of challenges are on the horizon.   They can help BC professionals avoid making bad situations even worse, either by learning from failures of others or by attempting to repeat their successes.

The 2017 Continuity Insights Management Conference will feature several case studies from companies from various industries that will focus on a wide range of topics.

Chris Summerrow of UPS and Randy Spivey from the Center of Personal Protection and Safety (CPPS) will present “Workplace Violence Awareness and Prevention Training – How UPS Improved Its Workplace Violence Program.”

Are you and your employees prepared to identify, assess, and respond to threatening situations in workplace? Have you assessed your workplace violence (WPV) program against the ANSI, SHRM, or ASIS standards? Do you have Threat Assessment Teams set up in your operations? Have you considered multi-media training solutions to enhance your program? 

If you answered “no” to even one of these questions, Summerrow and Spivey will review a case study that provides answers as to how workplace violence awareness and prevention programs were assessed, improved, and deployed across a large organization – UPS – with success.


The investment community will be well represented as Blaise D’Ambrosio of T. Rowe Price presents “A History of Tabletops,” where he will discuss how his firm develops, prepares, and delivers up to five tabletop exercises a year, producing successful outcomes, leading to internal demand for more. This interactive discussion will cover past mistakes and current good practices. Topics will include how to choose appropriate scenarios, how to use tabletops to further the expansion into organizational resilience, and the takeaway: a packet list of tabletops, the scenarios, objectives, and lessons learned.

Other case study presenters will include Tom Serio of Verizon Wireless who will present “You're Having a Disaster, Now What?” Serio will walk through a real disaster that impacted a large business and forced them to enact ALL of their business continuity plans. What's the reality of the situation? What was upper management thinking? How quickly and successfully did employees get back to work? Attendees will be exposed to some very valuable and real lessons learned while recovering a corporate campus from a nine-day outage.

See complete details on the entire Case Studies Conference Track here.

Case Studies Track