PlantCML selected by Cornerstone Mortgage Company to provide emergency notification solutions

PlantCML, an EADS North America company, (Franklin, Tenn.) has been selected by Texas-based Cornerstone Mortgage Company to provide two notification solutions for business continuity communications: The Communicator! NXT solution, for automated notification via channels such as landline, cell, SMS, and e-mail; and the NetNotify solution for urgent and daily notifications on PCs, laptops and other networked devices.

 

“At Cornerstone Mortgage Company, we are driven to honor our commitment to our customers of on-time closings. In order to accomplish this goal, we have to maintain business continuity and provide executive management with viable information regarding employee availability and safety,” said Kyle Sandoval, enterprise systems manager for Cornerstone Mortgage Company. “The adoption of notification technology will streamline our communications efforts, helping ensure the integrity of our services and the safety of our employees every business day, which in turn will help us stay in contact with our customers in any situation and help our loan officers develop clients for life.”

 

Cornerstone Mortgage Company’s Information Technology (IT) department’s goal is to provide the most advanced software and hardware to its loan officers, their staff and all employees, resulting in user-friendly operations and efficient workflow. It also is imperative for company management to maintain business continuity in the event of inclement weather, data disruptions or even pandemic threats that could jeopardize operations. PlantCML's emergency notification technology, can support this crisis communications strategy.

 

“We are pleased to add Cornerstone to our long and growing list of corporate clients,” said Bob Freinberg, vice president and general manager for PlantCML’s Notification Solutions and Services (NSS) business unit. “Their decision to employ notification technology clearly demonstrates their commitment to make a positive contribution to the lives of employees, customers, shareholders and service providers. This is something PlantCML understands whole-heartedly and we are honored to be a part of it.”

 

Used by hundreds of public and private organizations worldwide, The Communicator! NXT solution provides complete automation of simple to highly complex notification procedures, quickly alerting IT personnel, employees and others via landline, cell, SMS, email and other channels. The hosted, web-based application gathers important feedback, such as responder ETA, allowing organizations like Cornerstone to mobilize much-needed personnel within a matter of minutes. The Communicator! NXT solution also features full conference bridge transfer capabilities, high-volume SMS (text) messaging and an XML API (Application Programming Interface), enabling hassle-free integration with other software and databases such as those used by human resources.

 

Cornerstone plans to use the system to notify employees of branch closings, inclement weather such as hurricanes, and to activate their business continuity team during a business-impacting scenario. “By eliminating our legacy call-trees and trying to sort out who is and isn’t available and safe during a scenario, we will be able to provide executive management with up-to-date and useful data as they decide how to respond in the manner that best suits our employees and our customers,” added William Gemza, IT director for Cornerstone Mortgage Company.

 

In addition to The Communicator! NXT solution, Cornerstone will rely on PlantCML’s NetNotify application for urgent and daily communications, such as the distribution of important legal and other industry-related changes to employees. Company management also is considering the solution for the execution of marketing campaigns to help promote Cornerstone’s customer-entrenched home-financing services.

 

With its ability to instantly disseminate upwards of 50,000 audible and visible notifications to connected workstations, the NetNotify solution drives secure and media-rich unified messaging across entire IP networks. Depending on the situation, these messages may include video, images, text, Adobe Flash files and other content. They also may be distributed to fully integrated outlets such as speaker systems, video surveillance, telephone systems (PBXs) and BlackBerry smartphones, further expanding Cornerstone’s crisis communications efforts.

 

“Implementing these two notification solutions from PlantCML is directly in line with our mission to build the best support systems, deploy the best technologies and surround ourselves with the best people,” concluded Christopher Meyers, CIO for Cornerstone Mortgage Company. “Improvements in communication can only make us a better, stronger organization, and we look forward to their implementation.”