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Incident Command System, Working With Children During Disasters Discussed at ACP Meeting

July 15, 2014 9:39 am | by Joe Shust, Editor | Articles | Comments

The San Francisco Bay Area Chapter of the Association of Contingency Planners (ACP) hosted its monthly meeting with an online audience, which featured presentations on Incident Command System integration and children in disasters, on Tuesday, July 8.  

Typhoon Neoguri Makes Landfall in Okinawa

July 7, 2014 4:01 pm | by Associated Press | News | Comments

Forecasts show the storm tracking toward Kyushu island and then across Japan's main island of...

New Emergency Notification System from Sungard Availability Services Delivers Faster, More Streamlined Mobile Alerts

June 30, 2014 2:49 pm | Product Releases | Comments

Sungard Availability Services (Sungard AS) announced Assurance Notification Manager (AssuranceNM...

Typhoon Warnings Now Mandatory in The Philippines

June 30, 2014 10:22 am | by Associated Press | News | Comments

The Philippines has passed a law that requires cellphone companies to send warnings to millions...

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Weekly news and features for business continuity professionals

Conforming to ISO 22301: How to Establish an Early Warning System

June 23, 2014 3:05 pm | by Brian Zawada, | Avalution Consulting | Blogs | Comments

A key element of any business continuity professional’s job description is helping the organization execute its business continuity arrangements, or as ISO 22301 calls it in Clause 8.4.3, “detecting an incident” and then activating the response.  Taken one step further, ISO 22301 calls out a number of specific response-related requirements related to early warning or incident detection that organizations must consider

NFL Team Chooses VOLO for Alert Messaging System

June 23, 2014 9:07 am | Volo Recovery | Product Releases | Comments

The Jacksonville Jaguars announced last week that they have selected VOLO, LLC. - the premier provider of SaaS solutions for enterprise risk management, business continuity and disaster recovery - to provide emergency communications for sending time-sensitive alert messages to its employees. 

Warning Prevents Loss of Life During South Dakota Tornado

June 23, 2014 9:03 am | by Associated Press | News | Comments

A timely warning allowed an entire South Dakota city to shelter from a tornado that razed dozens of homes and businesses but injured only one or two people.  Ten businesses were destroyed and at least 43 houses were damaged or destroyed in the city of about 850 residents.

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Five Observations From The CI Crisis Communications Survey

April 15, 2014 9:03 am | by Brian Gray | Blogs | Comments

Continuity Insights began reporting on the use of social media for emergency management in 2012, expanding the survey in 2013 to include social media strategy, risk and views on effectiveness. Both of these reports give the baseline for the 2014 survey.    

U.S. Lawmakers Discuss LAX Shooting

April 1, 2014 10:45 am | by TAMI ABDOLLAH, Associated Press | News | Comments

U.S. lawmakers pressed airport and security officials Friday about problems responding to the Los Angeles International Airport shooting last year and said the incident illuminated similar gaps that needed to be addressed at airports across the nation.    

No National System To Track Landslide Hazards

April 1, 2014 9:54 am | by GOSIA WOZNIACKA & PHUONG LE, Associated Press | News | Comments

People living in the path of a deadly Washington state landslide had virtually no warning before a wall of mud, trees and other debris thundered down the mountain. Some of the homeowners didn't even know the hillside could give way at any time.  

5 Key #SMEM Lessons

March 28, 2014 10:05 am | by Brian Gray | Blogs | Comments

At the International Crisis & Risk Communication Conference, I delivered a presentation on the use of social media for crisis communications. The release of the Continuity Insights survey Crisis Communications 2014: Social Media & Notification Systems is an opportunity to revisit this topic.

Crisis Communications 2014: Social Media & Notification Systems

March 24, 2014 3:28 pm | by Jonna Mayberry, Editor | Articles | Comments

The Continuity Insights Crisis Communications: Social Media & Notification Systems survey has collected three years of data, providing unique insight into recent trends and notable changes in the ways that organizations use social media and notification systems to communicate both internally and externally. Click here to read the full report. 

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Harsh Reactions To Lapses During LAX Attack

March 19, 2014 12:32 pm | by TAMI ABDOLLAH, Associated Press | News | Comments

Los Angeles International Airport is inexcusably lacking in its capacity to deal with a crisis, local and national government officials said, calling the communication lapses described in a report on last year's deadly airport shooting everything from a "failure" to an "embarrassment."   

Putting Twitter To The Test

March 12, 2014 3:33 pm | by Jonna Mayberry, Editor | Blogs | Comments

We often think of drills as face-to-face exercises, but forecasters’ recent use of Twitter for a ‘tornado drill’ demonstrates that drills have equal importance in the virtual realm — and even in social media.                                 

Forecasters Run Social Media 'Tornado Drill'

March 12, 2014 9:28 am | by KRISTI EATON, Associated Press | News | Comments

The National Weather Service office in Norman, Okla. has for years been at the forefront of using social media in disseminating weather-related information. But they are trying a new approach in an attempt to find new and better ways to reach people, holding an online "tornado drill." 

Crisis Communications 2014: Social Media & Notification Systems

March 6, 2014 5:58 pm | Events

Join us as we review and discuss the findings from our 2014 Crisis Communications Survey. Continuity Insights surveyed 270 organizations to determine how social media platforms are being used, the functionality of notification systems and mobile technologies, and the content of associated crisis communications plans. 

Indiana Residents Receive Old Tornado Alerts

March 6, 2014 10:57 am | by the Associated Press | News | Comments

The National Weather Service is investigating why some northwestern Indiana residents received alerts about a tornado warning even though the day was sunny and cold with no severe weather in sight.                            

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Send Word Now To Provide Communication Services To Airline

March 3, 2014 1:35 pm | News | Comments

Send Word Now announced its selection by Canadian North Airlines to provide emergency notification and incident management services. The two fully integrated solutions will enable the Alberta-based airline to rapidly alert and mobilize personnel. 

Phone System Failed In LAX Shooting

March 3, 2014 12:45 pm | by TAMI ABDOLLAH, Associated Press | News | Comments

A dispatcher at Los Angeles International Airport couldn't immediately send police to a shooting last year because the emergency phone system didn't provide a location, according to an investigation that also found broken panic buttons that are supposed to quickly call for help.

Survey: Brands Not Prepared To Manage Customer Complaints In Social Media

February 20, 2014 3:26 pm | by SMMU | News | Comments

Recent surveys reported in news media found that customers expect a response to a complaint posted on a brand’s social media account within one hour. The SMMU survey found that only 17.6 percent of brands strive to meet this expectation.    

AtHoc Interactive Warning System Implemented At Naval Medical Center San Diego

February 12, 2014 1:54 pm | News | Comments

AtHoc, Inc. has announced the AtHoc Interactive Warning System for mass notification and interactive command-wide communications has been implemented at Naval Medical Center San Diego. AtHoc delivers mass notification and daily critical communications via telephone, text and email alerts. 

Halifax Hospital Uses VOLO During Shooting

February 4, 2014 9:15 am | by VOLO | News | Comments

Kevin Noel, Director of Safety and Security at Halifax Hospital, used the VOLO Recovery® cloud-based communication system to contact hospital executives and employees after a dangerous shooting occurred at the hospital on Monday, January 6th, 2014. 

Last Chance To Participate: Crisis Communications 2014

February 3, 2014 2:10 pm | Articles | Comments

We are putting together our third-annual Crisis Communications survey, Crisis Communications 2014: Social Media & Notification Systems. Your input is vital. Participate in our survey for a chance to win an iPad Mini! 

Bell Selects ERMS To Support 2014 Sochi Winter Olympic Broadcasting Team

January 23, 2014 10:08 am | by ERMS | News | Comments

ERMS Advantage will provide Bell with easy-to-use mission critical tools for real-time team communication. Advantage allows the large Bell Olympic coverage team to report their status on a regular basis which in turn enables Bell’s security team to quickly determine who may need assistance. 

WY Military Department Chooses AtHoc IWS Emergency Mass Notification For Personnel Protection & Accountability

January 14, 2014 2:08 pm | News | Comments

AtHoc, Inc. announced that Wyoming Military Department has deployed the AtHoc Interactive Warning System for safety and accountability of 2,500 personnel. It plans to utilize the AtHoc system to communicate with state emergency management HQs and civilian law enforcement agencies. 

The Nation’s Integrated Public Alert & Warning System, Part 2

January 13, 2014 4:57 pm | by Salimah LaForce, Research Analyst, Georgia Institute of Technology, Center for Advanced Communications Policy, Wireless RERC | Articles | Comments

The goal of the IPAWS PMO is to ensure all segments of the American population are covered by IPAWS, in addition to understanding the functions and how to properly respond to alerts and warnings from public safety officials. To date, 38 states have adopted IPAWS while others have initiated the application process.

xMatters™ Certified By ServiceNow For Seamless Integration

January 10, 2014 4:46 pm | News | Comments

xMatters, Inc., a global leader in enabling business processes with communications, announced that its leading cloud-based, automated messaging and communications platform is now certified for integration with ServiceNow, the enterprise IT cloud company.

The Nation’s Integrated Public Alert & Warning System, Part 1

January 7, 2014 10:24 am | by Salimah LaForce, Research Analyst, Georgia Institute of Technology, Center for Advanced Communications Policy, Wireless RERC | Articles | Comments

The Integrated Public Alert and Warning System (IPAWS) is the nation’s solution for effectively communicating emergency alerts and warnings. IPAWS incorporates existing and future technologies in order to provide public safety officials with a broad range of emergency communication options to save lives and protect property.

Send Word Now® Chosen By Steag State Power Inc. For Emergency Communications

December 9, 2013 11:27 am | by Send Word Now | News | Comments

Send Word Now, a worldwide provider of emergency notification and critical communications services, has announced the addition of Steag State Power Inc. (SPI), located in the Republic of the Philippines, to its long and growing list of energy and utilities clients. 

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