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Five Observations From The CI Crisis Communications Survey

April 15, 2014 9:03 am | by Brian Gray | Blogs | Comments

Continuity Insights began reporting on the use of social media for emergency management in 2012, expanding the survey in 2013 to include social media strategy, risk and views on effectiveness. Both of these reports give the baseline for the 2014 survey.    

U.S. Lawmakers Discuss LAX Shooting

April 1, 2014 10:45 am | by TAMI ABDOLLAH, Associated Press | News | Comments

U.S. lawmakers pressed airport and security officials Friday about problems responding to the...

No National System To Track Landslide Hazards

April 1, 2014 9:54 am | by GOSIA WOZNIACKA & PHUONG LE, Associated Press | News | Comments

People living in the path of a deadly Washington state landslide had virtually no warning before...

5 Key #SMEM Lessons

March 28, 2014 10:05 am | by Brian Gray | Blogs | Comments

At the International Crisis & Risk Communication Conference, I delivered a...

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Weekly news and features for business continuity professionals

Crisis Communications 2014: Social Media & Notification Systems

March 24, 2014 3:28 pm | by Jonna Mayberry, Editor | Articles | Comments

The Continuity Insights Crisis Communications: Social Media & Notification Systems survey has collected three years of data, providing unique insight into recent trends and notable changes in the ways that organizations use social media and notification systems to communicate both internally and externally. Click here to read the full report. 

Harsh Reactions To Lapses During LAX Attack

March 19, 2014 12:32 pm | by TAMI ABDOLLAH, Associated Press | News | Comments

Los Angeles International Airport is inexcusably lacking in its capacity to deal with a crisis, local and national government officials said, calling the communication lapses described in a report on last year's deadly airport shooting everything from a "failure" to an "embarrassment."   

Putting Twitter To The Test

March 12, 2014 3:33 pm | by Jonna Mayberry, Editor | Blogs | Comments

We often think of drills as face-to-face exercises, but forecasters’ recent use of Twitter for a ‘tornado drill’ demonstrates that drills have equal importance in the virtual realm — and even in social media.                                 

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Forecasters Run Social Media 'Tornado Drill'

March 12, 2014 9:28 am | by KRISTI EATON, Associated Press | News | Comments

The National Weather Service office in Norman, Okla. has for years been at the forefront of using social media in disseminating weather-related information. But they are trying a new approach in an attempt to find new and better ways to reach people, holding an online "tornado drill." 

Crisis Communications 2014: Social Media & Notification Systems

March 6, 2014 5:58 pm | Events | Comments

Join us as we review and discuss the findings from our 2014 Crisis Communications Survey. Continuity Insights surveyed 270 organizations to determine how social media platforms are being used, the functionality of notification systems and mobile technologies, and the content of associated crisis communications plans. 

Indiana Residents Receive Old Tornado Alerts

March 6, 2014 10:57 am | by the Associated Press | News | Comments

The National Weather Service is investigating why some northwestern Indiana residents received alerts about a tornado warning even though the day was sunny and cold with no severe weather in sight.                            

Send Word Now To Provide Communication Services To Airline

March 3, 2014 1:35 pm | News | Comments

Send Word Now announced its selection by Canadian North Airlines to provide emergency notification and incident management services. The two fully integrated solutions will enable the Alberta-based airline to rapidly alert and mobilize personnel. 

Phone System Failed In LAX Shooting

March 3, 2014 12:45 pm | by TAMI ABDOLLAH, Associated Press | News | Comments

A dispatcher at Los Angeles International Airport couldn't immediately send police to a shooting last year because the emergency phone system didn't provide a location, according to an investigation that also found broken panic buttons that are supposed to quickly call for help.

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Survey: Brands Not Prepared To Manage Customer Complaints In Social Media

February 20, 2014 3:26 pm | by SMMU | News | Comments

Recent surveys reported in news media found that customers expect a response to a complaint posted on a brand’s social media account within one hour. The SMMU survey found that only 17.6 percent of brands strive to meet this expectation.    

AtHoc Interactive Warning System Implemented At Naval Medical Center San Diego

February 12, 2014 1:54 pm | News | Comments

AtHoc, Inc. has announced the AtHoc Interactive Warning System for mass notification and interactive command-wide communications has been implemented at Naval Medical Center San Diego. AtHoc delivers mass notification and daily critical communications via telephone, text and email alerts. 

Halifax Hospital Uses VOLO During Shooting

February 4, 2014 9:15 am | by VOLO | News | Comments

Kevin Noel, Director of Safety and Security at Halifax Hospital, used the VOLO Recovery® cloud-based communication system to contact hospital executives and employees after a dangerous shooting occurred at the hospital on Monday, January 6th, 2014. 

Last Chance To Participate: Crisis Communications 2014

February 3, 2014 2:10 pm | Articles | Comments

We are putting together our third-annual Crisis Communications survey, Crisis Communications 2014: Social Media & Notification Systems. Your input is vital. Participate in our survey for a chance to win an iPad Mini! 

Bell Selects ERMS To Support 2014 Sochi Winter Olympic Broadcasting Team

January 23, 2014 10:08 am | by ERMS | News | Comments

ERMS Advantage will provide Bell with easy-to-use mission critical tools for real-time team communication. Advantage allows the large Bell Olympic coverage team to report their status on a regular basis which in turn enables Bell’s security team to quickly determine who may need assistance. 

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WY Military Department Chooses AtHoc IWS Emergency Mass Notification For Personnel Protection & Accountability

January 14, 2014 2:08 pm | News | Comments

AtHoc, Inc. announced that Wyoming Military Department has deployed the AtHoc Interactive Warning System for safety and accountability of 2,500 personnel. It plans to utilize the AtHoc system to communicate with state emergency management HQs and civilian law enforcement agencies. 

The Nation’s Integrated Public Alert & Warning System, Part 2

January 13, 2014 4:57 pm | by Salimah LaForce, Research Analyst, Georgia Institute of Technology, Center for Advanced Communications Policy, Wireless RERC | Articles | Comments

The goal of the IPAWS PMO is to ensure all segments of the American population are covered by IPAWS, in addition to understanding the functions and how to properly respond to alerts and warnings from public safety officials. To date, 38 states have adopted IPAWS while others have initiated the application process.

xMatters™ Certified By ServiceNow For Seamless Integration

January 10, 2014 4:46 pm | News | Comments

xMatters, Inc., a global leader in enabling business processes with communications, announced that its leading cloud-based, automated messaging and communications platform is now certified for integration with ServiceNow, the enterprise IT cloud company.

The Nation’s Integrated Public Alert & Warning System, Part 1

January 7, 2014 10:24 am | by Salimah LaForce, Research Analyst, Georgia Institute of Technology, Center for Advanced Communications Policy, Wireless RERC | Articles | Comments

The Integrated Public Alert and Warning System (IPAWS) is the nation’s solution for effectively communicating emergency alerts and warnings. IPAWS incorporates existing and future technologies in order to provide public safety officials with a broad range of emergency communication options to save lives and protect property.

Send Word Now® Chosen By Steag State Power Inc. For Emergency Communications

December 9, 2013 11:27 am | by Send Word Now | News | Comments

Send Word Now, a worldwide provider of emergency notification and critical communications services, has announced the addition of Steag State Power Inc. (SPI), located in the Republic of the Philippines, to its long and growing list of energy and utilities clients. 

Crisis Communications 2014: Social Media & Notification Systems

November 26, 2013 11:16 am | Articles | Comments

There's still time to participate! Continuity Insights is putting together the third-annual Crisis Communications survey, Crisis Communications 2014: Social Media & Notification Systems, and we want to incorporate your feedback. Respondents who complete the survey will go into the running for an iPad Mini. 

Send Word Now(R) Chosen By Par Petroleum Corp. To Provide Emergency Notification Services

November 25, 2013 5:02 pm | News | Comments

Send Word Now, the leading worldwide provider of emergency notification and critical communications services, announced its selection by Par Petroleum Corp. (OTC: PARR) to provide on-demand, multi-modal alerting in support of the Texas-based company’s business resilience plans.

xMatters & Strategic BCP Partner To Deliver Unified Solution To Improve Crisis Management

October 31, 2013 3:29 pm | by xMatters | News | Comments

xMatters, Inc., a global leader in enabling business processes with communications, and Strategic BCPÒ, the market leader in business continuity planning and management solutions, has announced a partnership to improve crisis management for joint customers. The turnkey notification system will integrate xMatters’ On-Demand Relevance Engine technology with Strategic BCP’s ResilienceONE® business continuity planning software.

Vocal Shortlisted For Global Business Continuity Award

October 17, 2013 1:51 pm | News | Comments

Vocal Ltd, a leading provider of incident management and business continuity communication solutions, has announced that it has been shortlisted for a 2013 Business Continuity Institute (BCI) Global Award, for its work in partnership with the Cross-sector Safety & Security Communications (CSSC) partnership prior to and during the London 2012 Olympic and Paralympic Games.

Trends In Notification

October 9, 2013 5:43 pm | by MIR3 | Webinars | Comments

November 7, 2:00 – 3:00 PM EST. As use of notification systems becomes more and more common, usage trends are emerging, indicating what types of notifications are effective and which aren’t. By studying these trends we gain valuable intelligence that acts as a guide in establishing recognized best practices for using automated emergency notification. This webinar will be much more than the usual “lessons learned” presentation, but will instead focus on the analysis of over 10 years of actual usage data from an industry leader in emergency/mass notification, MIR3, Inc. REGISTER TODAY! 

Text Messaging: When to Use SMS, Email To Text, & Secure Mobile Messaging For Mass Notification

September 25, 2013 5:52 pm | by Richard Quattrocchi | Articles | Comments

Incorporating text messaging into an overall emergency notification strategy has become an industry best practice and can play an important role in keeping employees, suppliers, customers, students and the public at large informed during a crisis or event. This article explores the benefits, limits, costs and risks of various mobile text messaging methods.

Union Leader: Navy Firefighters Had Faulty Radios

September 20, 2013 2:53 pm | by ERIC TUCKER, Associated Press | News | Comments

A union leader for a civilian Navy fire department that responded to the Washington Navy Yard shooting says faulty radios hindered emergency communications among some of the responders. Greg Russell, the union president, said Friday that the radio malfunctions were described to him by multiple firefighters who responded to Monday's massacre.

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