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Video: The Value of Social Media in Crisis Communication

August 12, 2014 2:42 pm | Videos | Comments

Suzanne Bernier of SB Crisis Consulting discusses how social media has become an important and effective vehicle to share critical information.  As a complement to traditional media, many organizations and first responders have embraced social media for timely crisis communication.

Webinar Addresses Continuity Insights-KPMG Survey Results

June 24, 2014 9:19 am | by Joe Shust | Articles | Comments

Panelists discussed how their organizations have used data from this year’s CI-KPMG Global...

How Organizations are Effectively Leveraging BCM Benchmarking Data

June 23, 2014 8:41 am | Webinars

In this webinar, a panel of leading practitioners will discuss how the 2013-2014 Continuity...

Target Glitch Not a Data Security Issue

June 16, 2014 11:54 am | by Associated Press | News | Comments

Target Corp. said a glitch in its system caused delays at checkout registers at some of its U.S...

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Weekly news and features for business continuity professionals

Toyota Issues Recalls in U.S., Japan

June 16, 2014 10:28 am | by Associated Press | News | Comments

Toyota Motor Corp. is recalling nearly 650,000 vehicles in Japan and repeating a recall for problems with front passenger air bag inflators announced last year, seeking to fix some 2.27 million vehicles.  The recall involves about 20 Toyota models, including some Corolla compacts and Tundra pickups made in 2003-2004 and some 2002-2004 Lexus SC 430 coupes made in the U.S.

Federal Report: Warming Disrupts Americans' Lives

May 6, 2014 11:02 am | by Seth Borenstein, AP Science Writer | News | Comments

Climate change's assorted harms "are expected to become increasingly disruptive across the nation throughout this century and beyond," the National Climate Assessment concluded Tuesday. The report emphasizes how warming and its all-too-wild weather are changing daily lives, even using the phrase "climate disruption" as another way of saying global warming.

Speakers' Soapbox: Kenneth Otis On Updating A Mature BC Program

March 11, 2014 10:11 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the 12th Annual Continuity Insights Management Conference, April 28-30, 2014 at the Sheraton New Orleans, Continuity Insights asks presenters about their chosen topics and key business continuity skills. This week we sat down with Kenneth Otis, Director, Business Continuity Management, Liberty Mutual. 

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The 2014 Atlanta Snow Jam: A Practitioner’s Perspective

March 4, 2014 9:42 am | by Jonna Mayberry, Editor | Articles | Comments

On Tuesday, January 28, 2014, 2.6 inches of snow caused an unprecedented traffic jam in Atlanta, GA. While the ideal situation would have been for the disarray to be avoided altogether, there are some unique lessons that can be gleaned by examining how the day unfolded. Chris Summerrow, CBCP and Director of Business Continuity Management, Corporate Security at UPS, works in Atlanta and witnessed the day’s events first-hand. 

Speakers' Soapbox: Kimberly Hirsch Discusses Lessons Learned From A Large-Scale Business Continuity Activation

February 11, 2014 9:56 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the 2014 Continuity Insights Management Conference, Continuity Insights asks presenters about their chosen topics and critical business continuity skills. This week we sat down with Kimberly Hirsch from Target to learn more about the importance of real-life case studies and why Harry Connick Jr. would make a good business continuity professional.

Risk Shrink: The Human Element Risk

February 3, 2014 5:34 pm | by Sean Murphy, CEO & President, Lootok | Articles | Comments

There is a certain beauty in working with numbers. In business continuity, we rely on numbers to determine the likelihood of an event occurring, and how best to offset it. By increasing our knowledge about what drives fear and behavior, we can improve communication and training to gain a greater sense of control over our risk environment. 

Cyber Crime & Terror Risk Are Under-Rated By Captive Directors

January 20, 2014 4:05 pm | by Aon Global Risk Consulting | News | Comments

Aon Global Risk Consulting has conducted further research to understand more about organizations’ attitudes to the top threats they face in today’s hyper connected world. Aon wanted to explore further some of the results of its biennial Global Risk Management Survey, published in 2013, so it asked captive directors for their opinions on the rankings of the top 50 risks identified.

BCM Software Acquisition

November 12, 2013 9:33 am | by Michael Keating, Vice President, Business Continuity Management, Reinsurance Group of America | Articles | Comments

Almost two years ago, our company started the process to select and deploy a new enterprise business continuity management (BCM) software tool. The intent of this article is to share some of the things we learned in our process and in talking with others who have walked the same path.

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A Practitioner’s View: Choosing, Testing & Utilizing Mobile Work-Area Recovery

October 25, 2013 9:41 am | by Jonna Mayberry, Editor | Articles | Comments

Continuity Insights sat down with Tim Mathews, executive director, enterprise resiliency at ETS, an organization that develops, administers and scores more than 50 million tests annually in more than 180 countries, at 9,000+ locations worldwide, to learn more about Mathews’ views on mobile solutions, his best-practice mobile recovery testing tips, and how mobile recovery helped ETS after a real-life disaster. 

Continuity Q&A: David Johnson On Leveraging Crisis Communications For Reputation Resilience

October 8, 2013 9:39 am | by Jonna Mayberry, Editor | Articles | Comments

The first 72 hours of a crisis are critical for any company or organization because the media narrative is set in those first 72 hours, and as a result, so is public opinion. Many companies are just responding to the crisis when media interest is moving on and the public narrative has been set. That is why it is essential to have a crisis communications plan in place.

From Chaos To Life-Saving Solutions: New Book Released

September 5, 2013 9:46 am | News | Comments

Driven by memories of 9/11, Jim Burtles pours 10+ years of international research into lifesaving solutions for any facility of any size under extreme conditions. From a review of building materials, floor plans, and architectural conditions, to a precise “how-to” for testing and training the people in charge of an actual evacuation, Burtles leads you step-by-step through the kind of planning that saves lives.

Speakers’ Soapbox: Jake Neufeld On Lessons From The (Super) Storm & The Importance Of Face-To-Face Meetings

August 9, 2013 2:49 pm | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the Continuity Insights New York Conference, October 15-16, 2013, Continuity Insights asks presenters about their chosen topics, critical business continuity skills and hypothetical Central Park statues. This week, Jake Neufeld, Emergency Planning Associate, Memorial Sloan Kettering Cancer Center, discusses lessons learned from Superstorm Sandy and why a plan can be too detailed. 

‘What’s In It For Me?’ The Value Proposition For Professional Trade Association Membership, Part 1

July 30, 2013 9:57 am | by Patrick Knapp | Blogs | Comments

We all know they are out there: the State Association of [insert chosen profession here] or a National Association of…. Did you know there is a National Association of Airline Passengers? You might think there is little value to joining an association. Allow me to share some experience that might change your mind.

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Digital Lessons Learned From Superstorm Sandy

July 15, 2013 10:04 am | by Todd Jasper, MSCP | Blogs | Comments

Perhaps due to the location of Superstorm Sandy, and the incredibly media-savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In Sandy’s aftermath, groups discussed some of the lessons learned.  

Continuity Q&A: David Lindstedt On Preparedness & Recoverability Metrics

July 9, 2013 10:31 am | by Jonna Mayberry, Editor | Articles | Comments

At the first-annual Continuity Insights Chicago conference, David Lindstedt, PhD, PMP, CBCP, Director, Program Management: Office of Distance Education and eLearning at The Ohio State University, presented “Preparedness & Recoverability Metrics: Quantifying Confidence & Assessing Intuitions.” Continuity Insights spoke with Dr. Lindstedt in order to learn more about his topic. 

Boston Marathon Bombings Lessons Learned

July 1, 2013 5:10 pm | by Mike Jennings, CBCP | Articles | Comments

The tragic and sad events of April 15, 2013 near the finish line of the Boston Marathon remind us that we are never far away from terrorism. Business continuity planners should be thinking about the effects of a terrorist attack near their places of work and develop plans to address the threat. 

Staying On Track When Trains Derail

June 3, 2013 10:26 am | by Jonna Mayberry, Editor | Blogs | Comments

Records show that rail safety is steadily improving, but the month of May unfortunately highlighted the vulnerabilities of America’s railways. These recent derailments highlight the importance of planning for anything and everything. 

Next-Generation Business Continuity

March 27, 2013 10:18 am | by Kathleen Lucey, FBCI, President, Montague Risk Management | Articles | Comments

Being proactive embodies the intent to go beyond recovery to identify what information we need on a continuous basis, in order to identify opportunities for competitive advantage in an adverse situation. The target is an improved competitive position that can in fact increase revenues and develop long-term competitive superiority.

Sandy A Super Test For Bloomberg, Christie, Cuomo

November 20, 2012 9:08 am | by ANGELA DELLI SANTI, JENNIFER PELTZ & MICHAEL GORMLEY, Associated Press | News | Comments

For New Jersey Gov. Chris Christie, leadership often came with an empathetic hug. For New York Gov. Andrew Cuomo, it came with an angry tirade at utilities slow to restore power. For New York City Mayor Michael Bloomberg, it came with cool, businesslike assurance.

Floods Render NYC Hospitals Powerless

November 2, 2012 3:48 pm | by DAVID B. CARUSO, Associated Press | News | Comments

There are few places in the U.S. where hospitals have put as much thought and money into disaster planning as New York. And yet two of the city's busiest, most important medical centers failed a fundamental test of readiness during Superstorm Sandy this week: They lost power. Their backup generators failed, or proved inadequate. Nearly 1,000 patients had to be evacuated.

Hurricane Planning Put Into Action As Goodyear Responds To Sandy

October 30, 2012 1:52 pm | by Luke Simpson, Editor | News | Comments

With its corporate ofices in Akron, OH -- within reach of Sandy as it moved inland -- and facilities scattered throughout the Northeast, The Goodyear Tire & Rubber Co. on Monday put its business continuity plans into action. Mike Janko, Manager of Global Business Continuity at Goodyear, provides a snapshot of the company's efforts before, during and after the storm hit.

Family Of Joplin Tornado Victim Sues Wal-Mart

September 17, 2012 4:56 pm | News | Comments

The suit alleges Stanley Kirk, a 62-year-old aircraft engine technician, wasn't allowed to leave the store and was directed to "an unsafe/improper location." Court records said Kirk lived only three miles away, "or a seven-minute drive," in an area that was not hit by the May 22, 2011, tornado. Of the 161 people killed, at least three died in the Walmart.

The Effects Of 9/11 & Katrina On Hospital Preparedness

August 28, 2012 5:29 pm | by Catherine Hartwell, Disaster Responder, American Red Cross | Articles | Comments

Before 9/11 hospitals lacked structured disaster plans and were inadequately prepared to properly respond to large-scale events. They were unable to both handle the surge of patients after a mass casualty event and continue operations after losing powe. In 2005, the catastrophic events of Hurricane Katrina exposed hospital’s insufficient preparations for coordinating with outside agencies.

Boeing Lauds Tornado Recovery By Key Supplier

June 19, 2012 11:05 am | by ROXANA HEGEMAN, Associated Press | News | Comments

Spirit AeroSystems never missed a shipping date to Boeing after the Spirit plant in Wichita was hit by a tornado April 14.

Majority Of U.S. Small Businesses Unprepared For Emergencies, Natural & Man-Made Disasters

June 7, 2012 4:22 pm | News | Comments

As the country buckles up during the first full week of hurricane season, disaster preparedness statistics for the country's 25 million small businesses are stormy ... to say the least.

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