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Speakers' Soapbox: Kenneth Otis On Updating A Mature BC Program

March 11, 2014 10:11 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the 12th Annual Continuity Insights Management Conference, April 28-30, 2014 at the Sheraton New Orleans, Continuity Insights asks presenters about their chosen topics and key business continuity skills. This week we sat down with Kenneth Otis, Director, Business Continuity Management, Liberty Mutual. 

The 2014 Atlanta Snow Jam: A Practitioner’s Perspective

March 4, 2014 9:42 am | by Jonna Mayberry, Editor | Articles | Comments

On Tuesday, January 28, 2014, 2.6 inches of snow caused an unprecedented traffic...

Speakers' Soapbox: Kimberly Hirsch Discusses Lessons Learned From A Large-Scale Business Continuity Activation

February 11, 2014 9:56 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the 2014 Continuity Insights Management Conference, ...

Risk Shrink: The Human Element Risk

February 3, 2014 5:34 pm | by Sean Murphy, CEO & President, Lootok | Articles | Comments

There is a certain beauty in working with numbers. In business continuity, we rely on numbers to...

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Weekly news and features for business continuity professionals

Cyber Crime & Terror Risk Are Under-Rated By Captive Directors

January 20, 2014 4:05 pm | by Aon Global Risk Consulting | News | Comments

Aon Global Risk Consulting has conducted further research to understand more about organizations’ attitudes to the top threats they face in today’s hyper connected world. Aon wanted to explore further some of the results of its biennial Global Risk Management Survey, published in 2013, so it asked captive directors for their opinions on the rankings of the top 50 risks identified.

BCM Software Acquisition

November 12, 2013 9:33 am | by Michael Keating, Vice President, Business Continuity Management, Reinsurance Group of America | Articles | Comments

Almost two years ago, our company started the process to select and deploy a new enterprise business continuity management (BCM) software tool. The intent of this article is to share some of the things we learned in our process and in talking with others who have walked the same path.

A Practitioner’s View: Choosing, Testing & Utilizing Mobile Work-Area Recovery

October 25, 2013 9:41 am | by Jonna Mayberry, Editor | Articles | Comments

Continuity Insights sat down with Tim Mathews, executive director, enterprise resiliency at ETS, an organization that develops, administers and scores more than 50 million tests annually in more than 180 countries, at 9,000+ locations worldwide, to learn more about Mathews’ views on mobile solutions, his best-practice mobile recovery testing tips, and how mobile recovery helped ETS after a real-life disaster. 

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Continuity Q&A: David Johnson On Leveraging Crisis Communications For Reputation Resilience

October 8, 2013 9:39 am | by Jonna Mayberry, Editor | Articles | Comments

The first 72 hours of a crisis are critical for any company or organization because the media narrative is set in those first 72 hours, and as a result, so is public opinion. Many companies are just responding to the crisis when media interest is moving on and the public narrative has been set. That is why it is essential to have a crisis communications plan in place.

From Chaos To Life-Saving Solutions: New Book Released

September 5, 2013 9:46 am | News | Comments

Driven by memories of 9/11, Jim Burtles pours 10+ years of international research into lifesaving solutions for any facility of any size under extreme conditions. From a review of building materials, floor plans, and architectural conditions, to a precise “how-to” for testing and training the people in charge of an actual evacuation, Burtles leads you step-by-step through the kind of planning that saves lives.

Speakers’ Soapbox: Jake Neufeld On Lessons From The (Super) Storm & The Importance Of Face-To-Face Meetings

August 9, 2013 2:49 pm | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the Continuity Insights New York Conference, October 15-16, 2013, Continuity Insights asks presenters about their chosen topics, critical business continuity skills and hypothetical Central Park statues. This week, Jake Neufeld, Emergency Planning Associate, Memorial Sloan Kettering Cancer Center, discusses lessons learned from Superstorm Sandy and why a plan can be too detailed. 

‘What’s In It For Me?’ The Value Proposition For Professional Trade Association Membership, Part 1

July 30, 2013 9:57 am | by Patrick Knapp | Blogs | Comments

We all know they are out there: the State Association of [insert chosen profession here] or a National Association of…. Did you know there is a National Association of Airline Passengers? You might think there is little value to joining an association. Allow me to share some experience that might change your mind.

Digital Lessons Learned From Superstorm Sandy

July 15, 2013 10:04 am | by Todd Jasper, MSCP | Blogs | Comments

Perhaps due to the location of Superstorm Sandy, and the incredibly media-savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In Sandy’s aftermath, groups discussed some of the lessons learned.  

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Continuity Q&A: David Lindstedt On Preparedness & Recoverability Metrics

July 9, 2013 10:31 am | by Jonna Mayberry, Editor | Articles | Comments

At the first-annual Continuity Insights Chicago conference, David Lindstedt, PhD, PMP, CBCP, Director, Program Management: Office of Distance Education and eLearning at The Ohio State University, presented “Preparedness & Recoverability Metrics: Quantifying Confidence & Assessing Intuitions.” Continuity Insights spoke with Dr. Lindstedt in order to learn more about his topic. 

Boston Marathon Bombings Lessons Learned

July 1, 2013 5:10 pm | by Mike Jennings, CBCP | Articles | Comments

The tragic and sad events of April 15, 2013 near the finish line of the Boston Marathon remind us that we are never far away from terrorism. Business continuity planners should be thinking about the effects of a terrorist attack near their places of work and develop plans to address the threat. 

Staying On Track When Trains Derail

June 3, 2013 10:26 am | by Jonna Mayberry, Editor | Blogs | Comments

Records show that rail safety is steadily improving, but the month of May unfortunately highlighted the vulnerabilities of America’s railways. These recent derailments highlight the importance of planning for anything and everything. 

Next-Generation Business Continuity

March 27, 2013 10:18 am | by Kathleen Lucey, FBCI, President, Montague Risk Management | Articles | Comments

Being proactive embodies the intent to go beyond recovery to identify what information we need on a continuous basis, in order to identify opportunities for competitive advantage in an adverse situation. The target is an improved competitive position that can in fact increase revenues and develop long-term competitive superiority.

Sandy A Super Test For Bloomberg, Christie, Cuomo

November 20, 2012 9:08 am | by ANGELA DELLI SANTI, JENNIFER PELTZ & MICHAEL GORMLEY, Associated Press | News | Comments

For New Jersey Gov. Chris Christie, leadership often came with an empathetic hug. For New York Gov. Andrew Cuomo, it came with an angry tirade at utilities slow to restore power. For New York City Mayor Michael Bloomberg, it came with cool, businesslike assurance.

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Floods Render NYC Hospitals Powerless

November 2, 2012 3:48 pm | by DAVID B. CARUSO, Associated Press | News | Comments

There are few places in the U.S. where hospitals have put as much thought and money into disaster planning as New York. And yet two of the city's busiest, most important medical centers failed a fundamental test of readiness during Superstorm Sandy this week: They lost power. Their backup generators failed, or proved inadequate. Nearly 1,000 patients had to be evacuated.

Hurricane Planning Put Into Action As Goodyear Responds To Sandy

October 30, 2012 1:52 pm | by Luke Simpson, Editor | News | Comments

With its corporate ofices in Akron, OH -- within reach of Sandy as it moved inland -- and facilities scattered throughout the Northeast, The Goodyear Tire & Rubber Co. on Monday put its business continuity plans into action. Mike Janko, Manager of Global Business Continuity at Goodyear, provides a snapshot of the company's efforts before, during and after the storm hit.

Family Of Joplin Tornado Victim Sues Wal-Mart

September 17, 2012 4:56 pm | News | Comments

The suit alleges Stanley Kirk, a 62-year-old aircraft engine technician, wasn't allowed to leave the store and was directed to "an unsafe/improper location." Court records said Kirk lived only three miles away, "or a seven-minute drive," in an area that was not hit by the May 22, 2011, tornado. Of the 161 people killed, at least three died in the Walmart.

The Effects Of 9/11 & Katrina On Hospital Preparedness

August 28, 2012 5:29 pm | by Catherine Hartwell, Disaster Responder, American Red Cross | Articles | Comments

Before 9/11 hospitals lacked structured disaster plans and were inadequately prepared to properly respond to large-scale events. They were unable to both handle the surge of patients after a mass casualty event and continue operations after losing powe. In 2005, the catastrophic events of Hurricane Katrina exposed hospital’s insufficient preparations for coordinating with outside agencies.

Boeing Lauds Tornado Recovery By Key Supplier

June 19, 2012 11:05 am | by ROXANA HEGEMAN, Associated Press | News | Comments

Spirit AeroSystems never missed a shipping date to Boeing after the Spirit plant in Wichita was hit by a tornado April 14.

Majority Of U.S. Small Businesses Unprepared For Emergencies, Natural & Man-Made Disasters

June 7, 2012 4:22 pm | News | Comments

As the country buckles up during the first full week of hurricane season, disaster preparedness statistics for the country's 25 million small businesses are stormy ... to say the least.

Lessons Learned From The Social Media Tabletop Exercise

May 10, 2012 4:33 pm | by John Orlando, PhD, Vertek Corporation | Articles | Comments

The goal was to give the response community a taste of public response to disasters using Facebook as a tool to coordinate response. We fed “injects” to the event via Twitter, with people downloading Twitter monitoring software before the exercise. Needless to say, the experience was new to all participants and we learned a lot.

BPI Closing 3 Plants After Social Media Campaign Against 'Pink Slime'

May 7, 2012 10:25 pm | by GRANT SCHULTE, Associated Press | News | Comments

Past food controversies, such as criticism of trans fats, took years to surface as major public issues, whereas social media enabled the campaign against "pink slime" to quickly attract widespread public attention.

E. Program Development, Methodology & Measurement Track — 2012 Continuity Insights Management Conference

April 4, 2012 12:09 pm | by Luke Simpson, Editor | Events | Comments

A listing of Program Development, Methodology & Measurement educational sessions at the 2012 Continuity Insights Management Conference and links to download presentation slides.

BC: It's Not Just For Disasters Anymore

August 10, 2011 7:15 am | Articles | Comments

I hope the stories out of northern Alabama inspire you to look at how business continuity tools can be used to add value to the products and/or services you deliver.

Social Capital

February 21, 2011 5:40 am | by Daniel Hahn | Articles | Comments

If you want a thorough explanation of what social capital is (and especially if you are a participant in its creation), then I strongly suggest you read Robert Putnum’s book Bowling Alone.

Is Your Team (Truly) Prepared to Respond?

February 18, 2011 9:21 am | by Brian Zawada | Articles | Comments

A recent disruptive event at one of our clients reminded us of the flexibility needed to successfully execute a response in a true disaster. More often than not, documented response and recovery procedures establish a foundation for success, but just as important, achieving response and recovery objectives is driven by the ability of the assigned teams to assess, prioritize, and take action in the midst of confusion and disarray.

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