Lessons Learned
Next-Generation Business Continuity
March 27, 2013 10:18 am | by Kathleen Lucey, FBCI, President, Montague Risk Management | Articles | CommentsBeing proactive embodies the intent to go beyond recovery to identify what information we need on a continuous basis, in order to identify opportunities for competitive advantage in an adverse situation. The target is an improved competitive position that can in fact increase revenues and develop long-term competitive superiority.
Family Of Joplin Tornado Victim Sues Wal-Mart
September 17, 2012 4:56 pm | News | CommentsThe suit alleges Stanley Kirk, a 62-year-old aircraft engine technician, wasn't allowed to leave the store and was directed to "an unsafe/improper location." Court records said Kirk lived only three miles away, "or a seven-minute drive," in an area that was not hit by the May 22, 2011, tornado. Of the 161 people killed, at least three died in the Walmart.
The Effects Of 9/11 & Katrina On Hospital Preparedness
August 28, 2012 5:29 pm | by Catherine Hartwell, Disaster Responder, American Red Cross | Articles | CommentsBefore 9/11 hospitals lacked structured disaster plans and were inadequately prepared to properly respond to large-scale events. They were unable to both handle the surge of patients after a mass casualty event and continue operations after losing powe. In 2005, the catastrophic events of Hurricane Katrina exposed hospital’s insufficient preparations for coordinating with outside agencies.
Boeing Lauds Tornado Recovery By Key Supplier
June 19, 2012 11:05 am | by ROXANA HEGEMAN, Associated Press | News | CommentsSpirit AeroSystems never missed a shipping date to Boeing after the Spirit plant in Wichita was hit by a tornado April 14.
Majority Of U.S. Small Businesses Unprepared For Emergencies, Natural & Man-Made Disasters
June 7, 2012 4:22 pm | News | CommentsAs the country buckles up during the first full week of hurricane season, disaster preparedness statistics for the country's 25 million small businesses are stormy ... to say the least.
Lessons Learned From The Social Media Tabletop Exercise
May 10, 2012 4:33 pm | by John Orlando, PhD, Vertek Corporation | Articles | CommentsThe goal was to give the response community a taste of public response to disasters using Facebook as a tool to coordinate response. We fed “injects” to the event via Twitter, with people downloading Twitter monitoring software before the exercise. Needless to say, the experience was new to all participants and we learned a lot.
BPI Closing 3 Plants After Social Media Campaign Against 'Pink Slime'
May 7, 2012 10:25 pm | by GRANT SCHULTE, Associated Press | News | CommentsPast food controversies, such as criticism of trans fats, took years to surface as major public issues, whereas social media enabled the campaign against "pink slime" to quickly attract widespread public attention.
E. Program Development, Methodology & Measurement Track — 2012 Continuity Insights Management Conference
April 4, 2012 12:09 pm | by Luke Simpson, Editor | Events | CommentsA listing of Program Development, Methodology & Measurement educational sessions at the 2012 Continuity Insights Management Conference and links to download presentation slides.
BC: It's Not Just For Disasters Anymore
August 10, 2011 7:15 am | Articles | CommentsI hope the stories out of northern Alabama inspire you to look at how business continuity tools can be used to add value to the products and/or services you deliver.
Social Capital
February 21, 2011 5:40 am | by Daniel Hahn | Articles | CommentsIf you want a thorough explanation of what social capital is (and especially if you are a participant in its creation), then I strongly suggest you read Robert Putnum’s book Bowling Alone.
Is Your Team (Truly) Prepared to Respond?
February 18, 2011 9:21 am | by Brian Zawada | Articles | CommentsA recent disruptive event at one of our clients reminded us of the flexibility needed to successfully execute a response in a true disaster. More often than not, documented response and recovery procedures establish a foundation for success, but just as important, achieving response and recovery objectives is driven by the ability of the assigned teams to assess, prioritize, and take action in the midst of confusion and disarray.
Ask the EAB
October 31, 2010 8:00 pm | Articles | CommentsWith the anniversary of 9/11 just passing, I’d like to know what you think we’ve learned and improved based on that experience and, more importantly, what we should have learned or improved but didn’t.
BCP vs. the Volcano
April 30, 2010 8:00 pm | by Tony Schmitz | Articles | CommentsThreats to operational continuity are everywhere. What a volcanic eruption in Europe can teach the world about communications.
Hurricane Katrina Update
April 16, 2010 8:00 pm | Articles | CommentsNearly five years after Hurricane Katrina devastated New Orleans, the reminders of a continuing recovery are clearly evident throughout the city. As president Obama noted in a recent visit, “It's clear how far we have to go before we can call this recovery a success.”
Katrina:
April 13, 2010 8:00 pm | by Carmen Sunda | Articles | CommentsThe catastrophic devastation of Katrina taught many lessons to citizens of the city of New Orleans, Louisiana and America. One of the untold stories is the failure of corporate America. Corporations were not prepared to manage the needs of custo...
The Perfect Pandemic:
April 12, 2010 8:00 pm | by Stephen Hoffman | Articles | CommentsWhen the H1N1 2009 pandemic first emerged, it sickened thousands, but its relative mildness presented the perfect opportunity for organizational management to examine best practices and lessons gleaned from response to the virus’ spread. One yea...
Lessons from a Regional Health Authority’s Pandemic Influenza Exercises
April 27, 2009 8:00 pm | by Margaretha Lundh | Articles | CommentsThis presentation will walk audience members through two successful large-scale pandemic influenza exercises conducted by Fraser Health, one of Canada’s largest health care organizations, in 2006 and 2007. The session will focus on the lessons l...
Lessons Learned: How JetBlue turned Crisis into Opportunity
April 26, 2009 8:00 pm | by Penny Nefaris | Articles | CommentsIn February of 2007, major airline carrier JetBlue experienced a series of irregular operations that forced them to re-assess their emergency notification capabilities. Their challenge was to be able to communicate quickly and effectively across...
Lessons Learned Information Sharing (LLIS.gov)
May 4, 2008 8:00 pm | by Karl Fippinger | Articles | CommentsThis session will provide an overview of Lessons Learned Information Sharing (LLIS.gov), the Department of Homeland Security's (DHS) national, online network of lessons learned and best practices for the emergency response and homeland security ...
A Tabletop Exercise Becomes Reality:
April 23, 2007 8:00 pm | by Kevin Chenowith | Articles | CommentsOn June 28, 2006, The Vanderbilt University Medical Center disaster recovery team conducted a tabletop exercise to address a number of known issues using a scenario based on a real event that happened at another hospital. Three weeks following t...
Across The Seas:
April 23, 2007 8:00 pm | by Laura Carrion | Articles | CommentsThis joint presentation represents two Toyota business entities and will examine the challenges and successes of implementing the business continuity program at an international subsidiary. Toyota's U.S. Corporate BCP manager and her counterpart...
Management:
April 22, 2007 8:00 pm | by Jason Jackson | Articles | CommentsThis session describes the key success factors and lessons learned by Wal-Mart Stores, Inc. in the management of both major crisis incidents (e.g. hurricane Katrina) and daily events. Most importantly, this presentation discusses engagements wit...
What Happened When Print-to-Mail Met Hurricane Katrina? (Case Study)
May 9, 2006 8:00 pm | by Gerald Montella General Manager | Articles | CommentsNew Orleans-based disaster recovery and continuity teams were in their offices Saturday, August 27 getting ready for Hurricane Katrina to hit. They left to get their recoveries underway not knowing it would be weeks before they saw their familie...
Crisis Management Communications Lessons Learned
May 9, 2006 8:00 pm | by Paul Sullivan | Articles | CommentsThis year’s record-breaking hurricane season showed that crisis communication planning is critical. Events also reinforced that a vital records program that keeps both paper and electronic documents accessible is crucial. This session will show ...
Maintaining Communications Through Hurricane Katrina (Case Study)
May 9, 2006 8:00 pm | by Paul D'Arcy | Articles | CommentsHurricane Katrina took many companies by surprise by severing all normal lines of communication. For more than a week after the hurricane, many organizations had no access to phone, e-mail, the Internet, or wireless networks. Likewise, many empl...
