Measuring Program Effectiveness
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Video:Why Moving Business Continuity to Enterprise Risk Management Works

July 22, 2014 8:59 am | Videos | Comments

Blaise D'Ambrosio, Global Continuity Manager at T. Rowe Price, offers two reasons why having business continuity become a part of your organizaton's enterprise risk management program is a good idea and can make your program more effective 

Incident Command System, Working With Children During Disasters Discussed at ACP Meeting

July 15, 2014 9:39 am | by Joe Shust, Editor | Articles | Comments

The San Francisco Bay Area Chapter of the Association of Contingency Planners (ACP) hosted its...

How to Create and Implement an Emergency Preparedness Assessment

July 15, 2014 8:45 am | by Michael Redmond | Articles | Comments

Ms. Michael Redmond, CEO of Redmond Worldwide, discusses the importance of creating  an...

Case Study:How Reinsurance Group of America Reinstated its Global Business Continuity Program

July 8, 2014 9:46 am | by Mike Keating | Articles | Comments

Mike Keating, Vice President of Business Continuity Management for Reinsurance Group of America...

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Webinar Addresses Continuity Insights-KPMG Survey Results

June 24, 2014 9:19 am | by Joe Shust | Kpmg Llp, Continuity Insights | Articles | Comments

Panelists discussed how their organizations have used data from this year’s CI-KPMG Global Business Continuity Management Program Benchmarking Study, which surveyed 434 business continuity professionals throughout more than 22 countries.  

Video:The Importance of Clearly Defined Roles in Exercises

June 23, 2014 9:25 am | Videos | Comments

Chris Wright, Senior Manager of Worldwide Business Continuity and Crisis Management at Amgen, Inc., discusses the value of clearly defined roles and responsibilities and the utilization of tools and supplies during his drills and exercises.  Look for next week's video where Melissa Owings with Blue Cross Blue Shield of Nebraska, shares how she effectively communicates BCM information with executive management.

How Organizations are Effectively Leveraging BCM Benchmarking Data

June 23, 2014 8:41 am | Webinars

In this webinar, a panel of leading practitioners will discuss how the 2013-2014 Continuity Insights and KPMG LLP Global Business Continuity Management (BCM) Program Benchmarking Study can be used to improve BCM programs, understand the steps required to implement these improvements, extract the most compelling data points and make use of lessons learned during the benchmarking process 


Video:Collaborating With Your Financial Institution to Sustain Economic Recovery

June 17, 2014 9:01 am | Videos | Comments

Lissette, Giorgi, VP Risk Manager at Wells Fargo and President of the Bay Area Chapter of the Association of Contingency Planners, discusses the importance of working with your financial institution in recovering from a business disruption.

Phelps Expresses Importance of Exercises

June 16, 2014 8:49 am | by Joe Shust | Articles | Comments

Regina Phelps, founder of Emergency Management & Safety Solutions, spoke about the importance of business continuity exercises at the Continuity Insights West Conference on Tuesday, June 10 at the South San Francisco Convention Center.

Speakers' Soapbox: Kenneth Otis On Updating A Mature BC Program

March 11, 2014 10:11 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the 12th Annual Continuity Insights Management Conference, April 28-30, 2014 at the Sheraton New Orleans, Continuity Insights asks presenters about their chosen topics and key business continuity skills. This week we sat down with Kenneth Otis, Director, Business Continuity Management, Liberty Mutual. 

Building A Stronger, More Strategic BCM Program

February 18, 2014 11:01 am | by Patrick Potter, GRC Strategist, Business Continuity & Audit, RSA | Articles | Comments

First of all, you must understand your company’s vision and plan, and then identify any conflicts or gaps with your BCM program vision and plan. It’s important to understand that you will be speaking with people with less knowledge, background and interest in BCM and resiliency. It’s important to them too, they just may not know it yet! 

Continuity Q&A: David Lindstedt On Preparedness & Recoverability Metrics

July 9, 2013 10:31 am | by Jonna Mayberry, Editor | Articles | Comments

At the first-annual Continuity Insights Chicago conference, David Lindstedt, PhD, PMP, CBCP, Director, Program Management: Office of Distance Education and eLearning at The Ohio State University, presented “Preparedness & Recoverability Metrics: Quantifying Confidence & Assessing Intuitions.” Continuity Insights spoke with Dr. Lindstedt in order to learn more about his topic. 


D: Program Development, Methodology & Measurement Track — 2013 Continuity Insights Management Conference

April 11, 2013 12:13 pm | by Jonna Mayberry, Editor | Events

A listing of the Program Development, Methodology & Measurement educational sessions at the 2013 Continuity Insights Management Conference and links to download presentation slides.

Continuity Insights Chicago 2013

February 7, 2013 2:29 pm | by Jonna Mayberry, Editor | Events

June 18-19, 2013 at the AMA Executive Conference Center, Chicago, Il.Continuity Insights Chicago will address the critical issues most important to business continuity professionals in the Midwest, and facilitate the sharing of meaningful and valuable information between regional colleagues.

BCM Benchmarking Study: The Good, The Bad & The Ugly

April 10, 2012 1:13 pm | by Luke Simpson, Editor | Articles | Comments

In order to tease out the most compelling — and more subtle — results from the 2011-2012 Continuity Insights & KPMG LLP Global Business Continuity Management Program Benchmarking Study, a panel of subject-matter experts reviewed and commented on the raw data collected from 685 business continuity professionals. Reactions range from “disturbing” to “encouraging.” 

2011-2012 Continuity Insights & KPMG LLP Global Business Continuity Management Program Benchmarking Study

April 10, 2012 12:51 pm | by Luke Simpson, Editor | White Papers

The complex environment in which businesses operate today creates the need for sophisticated business continuity management (BCM) programs that address a wide range of threats, including natural disasters, technology issues and manmade incidents. It is also important that these programs stay in sync with the strategic goals of the organization. The 2011-2012 Continuity Insights & KPMG LLP Global Business Continuity Management Program Benchmarking Study is a comprehensive look at the current state of BCM programs and the drivers for further program development.

E. Program Development, Methodology & Measurement Track — 2012 Continuity Insights Management Conference

April 4, 2012 12:09 pm | by Luke Simpson, Editor | Events

A listing of Program Development, Methodology & Measurement educational sessions at the 2012 Continuity Insights Management Conference and links to download presentation slides.


Continuity Insights & KPMG LLP Launch Global Business Continuity Management Program Benchmarking Study

November 29, 2011 4:40 am | by Luke Simpson, Editor | News | Comments

Continuity Insights and KPMG LLP are pleased to announce the re-launch of the widely-recognized Business Continuity Management Program Benchmarking Study.

Measuring Continuity Planning Program Performance

April 13, 2010 8:00 pm | by Carl Jackson | Articles | Comments

"You get what you measure." Peter Drucker's management by objectives (MBO) philosophy spread like wildfire a few decades ago and since then enlightened management groups have attempted, sometimes successfully, and sometimes in vain, to establish...

Effective Techniques for Measuring Continuity Risk

April 12, 2010 8:00 pm | by Steven J. Ross, MBCP | Articles | Comments

Risk measurement is the necessary precursor of risk management. Simplistic formulas such as Risk = Probability x Impact are doomed by their vagueness and subjectivity. Precisely because disastrous events are so rare, probability models are ineff...

Measuring Your BCM Program’s Effectiveness

April 12, 2010 8:00 pm | by Cheyene Haase | Articles | Comments

How can the effectiveness of your BCM program be measured? Is it through an ROI? If so, how can an ROI be measured? Or, is business continuity viewed as a cost of doing business? BC Management’s International Benchmarking Advisory Board has cho...

Goodyear's Business Continuity Excellence Process:

April 11, 2010 8:00 pm | by Michael Janko | Articles | Comments

Hurricanes, tsunamis, earthquakes, flooding, political incidents, utility interruptions, pandemics, supply chain disruptions... As if it is not difficult enough to roll out an effective business continuity process globally that reaches nearly 70...

Focusing and Measuring Your Continuity Efforts to Improve Resiliency

April 11, 2010 8:00 pm | by Tanya Raso | Articles | Comments

How do you ensure your organization is addressing its most critical continuity exposures? How do you know if you’ve reached your goal of resilience? If you’re challenged with implementing a business continuity program across a global organizatio...

Creating Program Metrics that Demonstrate Value

April 11, 2010 8:00 pm | by Brian Strong | Articles | Comments

Measuring program effectiveness is often considered the holy grail of business continuity. Learn how one company undertook a fearless journey into this nebulous terrain by viewing its program as a business process and embracing continuous improv...

Effective Measurements and Reporting

May 5, 2008 8:00 pm | by Adam Levison Senior Vice President | Articles | Comments

As the follow-up to the 2007 Continuity Insights session on metrics and reporting methodologies, this session will take a brief look at how implementing strong metrics and reporting techniques can improve program representation, elevate exposure...

An Approach to Measuring Enterprise Resiliency and Program Effectiveness

May 5, 2008 8:00 pm | by Thomas E. Martin | Articles | Comments

Business continuity standards and best practices (i.e. BS 25999) continue to evolve, but the requirement for measuring and evaluating your program is now. Come and experience a model for organizing and evaluating your program with a comprehensiv...

Determining Your Resiliency Index

May 4, 2008 8:00 pm | by Donald Byrne | Articles | Comments

The first step in preparing or updating a continuity plan is determining areas of vulnerability. In this session, representatives from North River Solutions will share a vulnerability assessment and resiliency index model developed in conjunctio...

Managing Operational Resiliency - A Benchmarking Case Study

February 29, 2008 7:00 pm | by Charles Wallen and Dave White | Articles | Comments

Organizations have become increasingly aware of the strategic importance of business continuity, security, and the management of operational risk. The term resiliency is being applied to a variety of efforts to improve capabilities to adaptively respond to disruptive events, be they disasters, cyber-attacks, or human error. Building a resilient organization requires a few basics: a clear definition of resilience, a way to measure capabilities, and a roadmap to provide direction for improvement. To that end, the Financial Services Technology Consortium (FSTC) and Carnegie Mellon CERT, have developed a resiliency management approach and the supporting Resiliency Engineering Framework (REF).

An Integrated Approach to Continuity Metrics and Progress Reporting (Case Study)

April 23, 2007 8:00 pm | by Chris Glebus | Articles | Comments

With $9.5 trillion in assets under custody and $1.4 trillion under management, State Street Corporation is a world leader in financial services. Attend this session to hear how State Street took its business continuity program to the next step b...

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