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Measuring Program Effectiveness
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Speakers' Soapbox: Kenneth Otis On Updating A Mature BC Program

March 11, 2014 10:11 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the 12th Annual Continuity Insights Management Conference, April 28-30, 2014 at the Sheraton New Orleans, Continuity Insights asks presenters about their chosen topics and key business continuity skills. This week we sat down with Kenneth Otis, Director, Business Continuity Management, Liberty Mutual. 

Building A Stronger, More Strategic BCM Program

February 18, 2014 11:01 am | by Patrick Potter, GRC Strategist, Business Continuity & Audit, RSA | Articles | Comments

First of all, you must understand your company’s vision and...

Continuity Q&A: David Lindstedt On Preparedness & Recoverability Metrics

July 9, 2013 10:31 am | by Jonna Mayberry, Editor | Articles | Comments

At the first-annual Continuity Insights Chicago conference, David Lindstedt,...

D: Program Development, Methodology & Measurement Track — 2013 Continuity Insights Management Conference

April 11, 2013 12:13 pm | by Jonna Mayberry, Editor | Events | Comments

A listing of the Program Development, Methodology & Measurement educational sessions at the...

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Weekly news and features for business continuity professionals

Continuity Insights Chicago 2013

February 7, 2013 2:29 pm | by Jonna Mayberry, Editor | Events | Comments

June 18-19, 2013 at the AMA Executive Conference Center, Chicago, Il.Continuity Insights Chicago will address the critical issues most important to business continuity professionals in the Midwest, and facilitate the sharing of meaningful and valuable information between regional colleagues.

BCM Benchmarking Study: The Good, The Bad & The Ugly

April 10, 2012 1:13 pm | by Luke Simpson, Editor | Articles | Comments

In order to tease out the most compelling — and more subtle — results from the 2011-2012 Continuity Insights & KPMG LLP Global Business Continuity Management Program Benchmarking Study, a panel of subject-matter experts reviewed and commented on the raw data collected from 685 business continuity professionals. Reactions range from “disturbing” to “encouraging.” 

2011-2012 Continuity Insights & KPMG LLP Global Business Continuity Management Program Benchmarking Study

April 10, 2012 12:51 pm | by Luke Simpson, Editor | White Papers

The complex environment in which businesses operate today creates the need for sophisticated business continuity management (BCM) programs that address a wide range of threats, including natural disasters, technology issues and manmade incidents. It is also important that these programs stay in sync with the strategic goals of the organization. The 2011-2012 Continuity Insights & KPMG LLP Global Business Continuity Management Program Benchmarking Study is a comprehensive look at the current state of BCM programs and the drivers for further program development.

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E. Program Development, Methodology & Measurement Track — 2012 Continuity Insights Management Conference

April 4, 2012 12:09 pm | by Luke Simpson, Editor | Events | Comments

A listing of Program Development, Methodology & Measurement educational sessions at the 2012 Continuity Insights Management Conference and links to download presentation slides.

Continuity Insights & KPMG LLP Launch Global Business Continuity Management Program Benchmarking Study

November 29, 2011 4:40 am | by Luke Simpson, Editor | News | Comments

Continuity Insights and KPMG LLP are pleased to announce the re-launch of the widely-recognized Business Continuity Management Program Benchmarking Study.

Measuring Continuity Planning Program Performance

April 13, 2010 8:00 pm | by Carl Jackson | Articles | Comments

"You get what you measure." Peter Drucker's management by objectives (MBO) philosophy spread like wildfire a few decades ago and since then enlightened management groups have attempted, sometimes successfully, and sometimes in vain, to establish...

Effective Techniques for Measuring Continuity Risk

April 12, 2010 8:00 pm | by Steven J. Ross, MBCP | Articles | Comments

Risk measurement is the necessary precursor of risk management. Simplistic formulas such as Risk = Probability x Impact are doomed by their vagueness and subjectivity. Precisely because disastrous events are so rare, probability models are ineff...

Measuring Your BCM Program’s Effectiveness

April 12, 2010 8:00 pm | by Cheyene Haase | Articles | Comments

How can the effectiveness of your BCM program be measured? Is it through an ROI? If so, how can an ROI be measured? Or, is business continuity viewed as a cost of doing business? BC Management’s International Benchmarking Advisory Board has cho...

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Goodyear's Business Continuity Excellence Process:

April 11, 2010 8:00 pm | by Michael Janko | Articles | Comments

Hurricanes, tsunamis, earthquakes, flooding, political incidents, utility interruptions, pandemics, supply chain disruptions... As if it is not difficult enough to roll out an effective business continuity process globally that reaches nearly 70...

Focusing and Measuring Your Continuity Efforts to Improve Resiliency

April 11, 2010 8:00 pm | by Tanya Raso | Articles | Comments

How do you ensure your organization is addressing its most critical continuity exposures? How do you know if you’ve reached your goal of resilience? If you’re challenged with implementing a business continuity program across a global organizatio...

Creating Program Metrics that Demonstrate Value

April 11, 2010 8:00 pm | by Brian Strong | Articles | Comments

Measuring program effectiveness is often considered the holy grail of business continuity. Learn how one company undertook a fearless journey into this nebulous terrain by viewing its program as a business process and embracing continuous improv...

Effective Measurements and Reporting

May 5, 2008 8:00 pm | by Adam Levison Senior Vice President | Articles | Comments

As the follow-up to the 2007 Continuity Insights session on metrics and reporting methodologies, this session will take a brief look at how implementing strong metrics and reporting techniques can improve program representation, elevate exposure...

An Approach to Measuring Enterprise Resiliency and Program Effectiveness

May 5, 2008 8:00 pm | by Thomas E. Martin | Articles | Comments

Business continuity standards and best practices (i.e. BS 25999) continue to evolve, but the requirement for measuring and evaluating your program is now. Come and experience a model for organizing and evaluating your program with a comprehensiv...

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Determining Your Resiliency Index

May 4, 2008 8:00 pm | by Donald Byrne | Articles | Comments

The first step in preparing or updating a continuity plan is determining areas of vulnerability. In this session, representatives from North River Solutions will share a vulnerability assessment and resiliency index model developed in conjunctio...

Managing Operational Resiliency - A Benchmarking Case Study

February 29, 2008 7:00 pm | by Charles Wallen and Dave White | Articles | Comments

Organizations have become increasingly aware of the strategic importance of business continuity, security, and the management of operational risk. The term resiliency is being applied to a variety of efforts to improve capabilities to adaptively respond to disruptive events, be they disasters, cyber-attacks, or human error. Building a resilient organization requires a few basics: a clear definition of resilience, a way to measure capabilities, and a roadmap to provide direction for improvement. To that end, the Financial Services Technology Consortium (FSTC) and Carnegie Mellon CERT, have developed a resiliency management approach and the supporting Resiliency Engineering Framework (REF).

An Integrated Approach to Continuity Metrics and Progress Reporting (Case Study)

April 23, 2007 8:00 pm | by Chris Glebus | Articles | Comments

With $9.5 trillion in assets under custody and $1.4 trillion under management, State Street Corporation is a world leader in financial services. Attend this session to hear how State Street took its business continuity program to the next step b...

Making Sense of Measurement Methods

April 22, 2007 8:00 pm | by Adam Levison Senior Vice President | Articles | Comments

Measuring program effectiveness includes a number of critical activities, among them quality control, budget justification, staffing adjustments, continuous improvement, return on investment, and risk management (to name a few). This session wi...

Now that You're Good At Measuring Compliance, Start Measuring Capabilities

April 22, 2007 8:00 pm | by Joe Jurchak Director of BC Management | Articles | Comments

Ninety-three percent of your IT systems passed their recovery test and 99 percent of your plans had annual maintenance applied on time. Does this mean you are ready? Are you as resilient as the business requires? This session illustrates commo...

Final Thoughts - The Real Return on Investment for BCP

December 31, 2006 7:00 pm | by John Stagl | Articles | Comments

For some time now, we in the business continuity profession have read and heard countless dissertations on how to develop and calculate a positive return on investment (ROI) to justify the business continuity planning effort within our companies. I believe it is time to get rid of the smoke and put the mirrors back in the cabinet in order to look at this question in a slightly different manner.

Lincoln National’s Business Continuity Maturity Assessment (Case Study)

May 8, 2006 8:00 pm | by James Gelineau | Articles | Comments

The Lincoln National Life Insurance Company assessed its business continuity program using a maturity model in August, 2004. Attendees at this presentation will learn what happened before, during, and after. We will discuss the fundamental goals...

FSTC Resiliency Maturity Model, A Process Improvement and Measurement Tool

May 7, 2006 8:00 pm | by Charles Wallen | Articles | Comments

This session will discuss a project currently being undertaken by the Financial Services Technology Consortium and the Software Engineering Institute at Carnegie Mellon University. These groups aim to define a Resiliency Maturity Model (RMM) fra...

Analyzing BIA (And Other) Data By Geographic Area For a Nominal Cost (Case Study)

May 7, 2006 8:00 pm | by Barry A. Cardoza | Articles | Comments

When Union Bank of California wanted to analyze BIA data by geographic region in order to determine the total potential impact of a regional event, we looked at a number of services and tools and found that they wouldn’t work for us. These tools...

A Results-Driven Approach to Business Resilience

May 7, 2006 8:00 pm | by George Andrews | Articles | Comments

Business executives want a business resilience program that is managed well and they want to know where the program is headed. The program should answer key questions for executives, including: How resilient are my critical business processes? H...

Creating Metrics to Trace Your DR Readiness

May 17, 2005 8:00 pm | Articles | Comments

Traditional thinking maintains that the greater the distance in time from our last BC/DR test, the harder our recovery will be. It is often that period between tests/exercises where many companies are most vulnerable or uncertain how ready the...

Conducting a Business Continuity Plan Audit

May 15, 2005 8:00 pm | Articles | Comments

A recent survey revealed an alarming 37 percent of Chief Financial Officers perceived their organizations to be particularly vulnerable with regard to disaster preparedness and recovery. As CFOs are quite familiar with the audit process, perhap...

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