Gerry Nolan, President and CEO of Eagle Rock Alliance, discusses use of remote solutions during recent disasters, why those solutions have been effective and why business continuity professionals need to make using these solutions a primary focus.
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A huge cyber attack against JPMorgan Chase & Co. this summer compromised customer information for about 76 million households and 7 million small businesses. JPMorgan Chase said that names, addresses, phone numbers and email addresses were stolen from the company's servers, but only customers who use the websites Chase.com and JPMorganOnline and the apps ChaseMobile and JPMorgan Mobile were affected
Residents and tourists hunkered down in shelters and hotel conference rooms overnight as a powerful and sprawling Hurricane Odile made landfall on the southern Baja California peninsula. Forecasters predicted a dangerous storm surge with large waves as well as drenching rains capable of causing landslides and flash floods.
The four major U.S. wireless phone companies are providing emergency texting 911 service as of this month to any local government that wants it and has the capability to use it, a big step toward moving the nation's emergency dispatch system out of the voice-only technology that dates to the 1960s.
Apperian, Inc., the leading platform for securing and managing enterprise mobile apps, announced today the company will be co-sponsoring AT&T's Public Safety Solutions and Emergency Preparedness Mobile Application Development "Hackathon."
Determined hackers seem to constantly find loopholes. Jonathan Zittrain, a law professor at Harvard University, said it's difficult for people to say no when presented with immediate benefits because any potential problems are vague and years away.
The findings are part of a joint study conducted by ITIC, a research and consulting firm based in the Boston area specializing in conducting independent surveys tracking crucial trends and KnowBe4, a security awareness training firm.
As we welcome 2014, it’s time to anticipate what the new year will bring to the world of business continuity and disaster recovery. In this year's predictions for 2014, we hear from some of the industry’s most influential leaders. Continuity Insights would like to wish everyone a wonderful new year.
COOP Systems, the developer of the most advanced Business Continuity Management System (BCMS) software in the world, is making a special smart phone offer to new customers. Any new customer signing a contract by December 31st will receive free smart phone service for a year, a value of $10,000.
If you haven't heard, digital security is a big deal, and the security of information on mobile devices is of utmost concern. The bad guys are getting smarter, their attacks more complex and the sensitive data they’re after increasingly resides on that miniature computer you have in your pocket.
xMatters, Inc., a global leader in enabling business processes with communications, and Strategic BCPÒ, the market leader in business continuity planning and management solutions, has announced a partnership to improve crisis management for joint customers. The turnkey notification system will integrate xMatters’ On-Demand Relevance Engine technology with Strategic BCP’s ResilienceONE® business continuity planning software.
How do you connect to the world if you're in the middle of a disaster? The experience of people who lived through Superstorm Sandy suggests that people stayed in touch with one another using a blend of new and old modes of communication in the hardest-hit parts of New York and New Jersey. But there was greater cooperation among neighbors who used old-style, face-to-face interaction.
Mutare recently introduced Secure Chat, the first of its kind Contact Center application that more than doubles agent efficiency while giving their most important customers the convenience of mobile access to secure chat support right from their smartphones.
Twitter is launching an alerts feature that lets U.S. users receive emergency notices as text messages. Alerts are available from the American Red Cross, the Centers for Disease Control, the Federal Emergency Management Agency and other federal and local groups. If users sign up to receive Twitter alerts from one of these groups, they will get a text message notification whenever the group sends a tweet marked as an alert.
It took just a week for nearly 300 students who got iPads from their Los Angeles high school to figure out how to alter the security settings so they could surf the Web and access social media sites. The actions come as school officials nationwide grapple with security measures for iPads and other devices as they introduce them to tech-savvy students.
My first real encounter with mass notification happened when my university implemented a campus-wide alert system. When I look back at this experience — after becoming more familiar with mass notification and crisis communication system options, strategies, and best practices throughout the years — I can’t help but put myself in administration’s shoes.
Continuity Insights sat down with Cindy Auten, general manager, Mobile Work Exchange, formerly known as Telework Exchange, to learn more about mobility best practices, and how telework and business continuity can work hand-in-hand.
MissionMode Solutions has released three new mobile applications that revolutionize how organizations respond to crises and operations issues. The apps put the power and versatility of MissionMode’s emergency notification and incident management software on a tablet or smartphone. They extend the capabilities of the company’s web-based applications.
Gartner predicts that 70 percent of mobile professionals will use a personal device for work by 2018. Steve Durbin, a former vice president at Gartner who now serves as global vice president for the Information Security Forum (ISF), has seen the quest for enterprise security move its focus off of devices and toward bigger picture issues.
In the world of business continuity, mobility seems to be on everyone’s minds. More explicitly, customers and vendors alike are asking how the proliferation of powerful mobile devices can impact and improve IT and business continuity management systems. Fortunately, there are solutions harnessing these devices.
Emergency communication strategies have evolved greatly over the last few decades, but the very evolution that has changed notifications for the better has also created some confusion. Information technology capabilities are increasing with regard to bandwidth and throughput.
Perhaps due to the location of Superstorm Sandy, and the incredibly media-savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In Sandy’s aftermath, groups discussed some of the lessons learned.
Participants in the current debate over the NSA's surveillance programs seek a balance between security and privacy. While some argue that the government has overstepped its bounds, others say that the monitoring of communications is an essential tool for keeping the country’s citizens safe.
Speaking to The Associated Press ahead of the Global Intelligence Forum starting Monday in Ireland, former FBI director Louis Freeh said hackers seeking to take control of, or take down, key pieces of U.S. infrastructure could do more damage than the attackers of 9/11. He said computer systems controlling power plants, the navigation of aircraft and ships, and even the switching of street lights could be hijacked.
The tragic and sad events of April 15, 2013 near the finish line of the Boston Marathon remind us that we are never far away from terrorism. Business continuity planners should be thinking about the effects of a terrorist attack near their places of work and develop plans to address the threat.
Learn how AT&T works to prepare for natural disasters during a network disaster recovery exercise in Hartford, CT. AT&T's disaster recovery team can provide emergency cellular coverage and mobile charging stations in times of disaster.
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