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Crisis Communications 2014: Social Media & Notification Systems

March 24, 2014 3:28 pm | by Jonna Mayberry, Editor | Articles | Comments

The Continuity Insights Crisis Communications: Social Media & Notification Systems survey has collected three years of data, providing unique insight into recent trends and notable changes in the ways that organizations use social media and notification systems to communicate both internally and externally. Click here to read the full report. 

Putting Twitter To The Test

March 12, 2014 3:33 pm | by Jonna Mayberry, Editor | Blogs | Comments

We often think of drills as face-to-face exercises, but forecasters’ recent use of Twitter...

Forecasters Run Social Media 'Tornado Drill'

March 12, 2014 9:28 am | by KRISTI EATON, Associated Press | News | Comments

The National Weather Service office in Norman, Okla. has for years been at the forefront of...

Send Word Now To Provide Communication Services To Airline

March 3, 2014 1:35 pm | News | Comments

Send Word Now announced its selection by Canadian North Airlines to provide ...

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Weekly news and features for business continuity professionals

Phone System Failed In LAX Shooting

March 3, 2014 12:45 pm | by TAMI ABDOLLAH, Associated Press | News | Comments

A dispatcher at Los Angeles International Airport couldn't immediately send police to a shooting last year because the emergency phone system didn't provide a location, according to an investigation that also found broken panic buttons that are supposed to quickly call for help.

AtHoc Interactive Warning System Implemented At Naval Medical Center San Diego

February 12, 2014 1:54 pm | News | Comments

AtHoc, Inc. has announced the AtHoc Interactive Warning System for mass notification and interactive command-wide communications has been implemented at Naval Medical Center San Diego. AtHoc delivers mass notification and daily critical communications via telephone, text and email alerts. 

Last Chance To Participate: Crisis Communications 2014

February 3, 2014 2:10 pm | Articles | Comments

We are putting together our third-annual Crisis Communications survey, Crisis Communications 2014: Social Media & Notification Systems. Your input is vital. Participate in our survey for a chance to win an iPad Mini! 


WY Military Department Chooses AtHoc IWS Emergency Mass Notification For Personnel Protection & Accountability

January 14, 2014 2:08 pm | News | Comments

AtHoc, Inc. announced that Wyoming Military Department has deployed the AtHoc Interactive Warning System for safety and accountability of 2,500 personnel. It plans to utilize the AtHoc system to communicate with state emergency management HQs and civilian law enforcement agencies. 

The Nation’s Integrated Public Alert & Warning System, Part 2

January 13, 2014 4:57 pm | by Salimah LaForce, Research Analyst, Georgia Institute of Technology, Center for Advanced Communications Policy, Wireless RERC | Articles | Comments

The goal of the IPAWS PMO is to ensure all segments of the American population are covered by IPAWS, in addition to understanding the functions and how to properly respond to alerts and warnings from public safety officials. To date, 38 states have adopted IPAWS while others have initiated the application process.

The Nation’s Integrated Public Alert & Warning System, Part 1

January 7, 2014 10:24 am | by Salimah LaForce, Research Analyst, Georgia Institute of Technology, Center for Advanced Communications Policy, Wireless RERC | Articles | Comments

The Integrated Public Alert and Warning System (IPAWS) is the nation’s solution for effectively communicating emergency alerts and warnings. IPAWS incorporates existing and future technologies in order to provide public safety officials with a broad range of emergency communication options to save lives and protect property.

Send Word Now® Chosen By Steag State Power Inc. For Emergency Communications

December 9, 2013 11:27 am | by Send Word Now | News | Comments

Send Word Now, a worldwide provider of emergency notification and critical communications services, has announced the addition of Steag State Power Inc. (SPI), located in the Republic of the Philippines, to its long and growing list of energy and utilities clients. 

Crisis Communications 2014: Social Media & Notification Systems

November 26, 2013 11:16 am | Articles | Comments

There's still time to participate! Continuity Insights is putting together the third-annual Crisis Communications survey, Crisis Communications 2014: Social Media & Notification Systems, and we want to incorporate your feedback. Respondents who complete the survey will go into the running for an iPad Mini. 


xMatters & Strategic BCP Partner To Deliver Unified Solution To Improve Crisis Management

October 31, 2013 3:29 pm | by xMatters | News | Comments

xMatters, Inc., a global leader in enabling business processes with communications, and Strategic BCPÒ, the market leader in business continuity planning and management solutions, has announced a partnership to improve crisis management for joint customers. The turnkey notification system will integrate xMatters’ On-Demand Relevance Engine technology with Strategic BCP’s ResilienceONE® business continuity planning software.

Vocal Shortlisted For Global Business Continuity Award

October 17, 2013 1:51 pm | News | Comments

Vocal Ltd, a leading provider of incident management and business continuity communication solutions, has announced that it has been shortlisted for a 2013 Business Continuity Institute (BCI) Global Award, for its work in partnership with the Cross-sector Safety & Security Communications (CSSC) partnership prior to and during the London 2012 Olympic and Paralympic Games.

Text Messaging: When to Use SMS, Email To Text, & Secure Mobile Messaging For Mass Notification

September 25, 2013 5:52 pm | by Richard Quattrocchi | Articles | Comments

Incorporating text messaging into an overall emergency notification strategy has become an industry best practice and can play an important role in keeping employees, suppliers, customers, students and the public at large informed during a crisis or event. This article explores the benefits, limits, costs and risks of various mobile text messaging methods.

Union Leader: Navy Firefighters Had Faulty Radios

September 20, 2013 2:53 pm | by ERIC TUCKER, Associated Press | News | Comments

A union leader for a civilian Navy fire department that responded to the Washington Navy Yard shooting says faulty radios hindered emergency communications among some of the responders. Greg Russell, the union president, said Friday that the radio malfunctions were described to him by multiple firefighters who responded to Monday's massacre.

September eReport: Notification Systems

September 20, 2013 11:56 am | Articles | Comments

This special eReport features the latest information on notification systems that can only be found at Continuity Insights. Click here to view Continuity Insights’ September eReport on notification systems, which includes the results from our reader survey, a notification system comparison index, and exclusive notification-themed articles and blogs.


Residents Tweeted As 5.2-Magnitude Earthquake Hit Ontario

May 20, 2013 11:43 am | News | Comments

It was felt as far west as Toronto, Canada's largest city, but no damage was immediately reported. Twitter erupted with reports of buildings shaking in Ottawa for several seconds. Ontario's premier, who lives in Toronto, tweeted that her house was shaking.

Warnings About Sandy Led To Confusion

May 20, 2013 11:35 am | by SETH BORENSTEIN,AP Science Writer | News | Comments

Federal weather forecasts for Superstorm Sandy were exceptionally accurate last fall, but the warnings themselves were confusing, an internal review found. The gigantic October storm lost tropical characteristics hours before landfall in New Jersey, so the National Oceanic and Atmospheric Administration stopped calling it a hurricane.

Mutare Vital Link™ Smart Notification Platform Tackles $8 Billion Healthcare Communication Problem

May 20, 2013 10:44 am | News | Comments

Mutare has announced the General Availability of Vital Link 2.0, the game-changing smart notification system that supports 2-way secure communication, mass/group notification and patient engagement messaging in a single closed loop platform.

Plan, Lead, Adapt: Best Practices For Crisis Managers

May 20, 2013 10:31 am | by By Tony Schmitz, president & CEO, Send Word Now | Articles | Comments

While having a simple software tool to operationalize your continuity plan is paramount to a quick and efficient response, you need human energy to back it up. For all business leaders, the ability to think and react quickly during a crisis situation can save money, energy, reputation and lives.

Taking Care Of Business

May 8, 2013 11:29 am | by Daniel Hahn, MA, CEM, FPEM, Santa Rosa County Emergency Management Plans Chief | Articles | Comments

Government has predefined duties at every level — federal, state and local. One of the major duties of government (other than collection of revenues), is public safety. Since the turn of the century, we have seen several paradigm shifts in the relationship between government and the private sector.

Understanding The Phases Of Emergency Communication

April 19, 2013 10:37 am | by Hannah Snyder, Business Continuity Planner, xMatters | Articles | Comments

The ability to send emergency notifications over any device or platform enables targeted messages to successfully reach and warn large numbers of people about imminent or existing danger, potentially taming an incident or emergency from turning into a crisis or catastrophe. However, every situation is different, and there is no one-size-fits-all solution.

The Solar Storm Threat | Part 1: How Solar Flares & CMEs Can Impact Your Business

October 15, 2012 4:34 pm | by Keith Erwood, Vice President & Principal Consultant, Continuity Co., LLC | Articles | Comments

Solar activity has picked up in recent years; we are headed into what is known as the solar maximum of the solar cycle. The solar maximum is expected to occur in May 2013 and NASA has predicted this will be “the most intense solar maximum in fifty years.”

As Wildfire Season Warms Up, MIR3 Urges Businesses To Evaluate Disaster Preparedness

June 22, 2012 10:49 am | News | Comments

With wildfire season already off to a dramatic start, MIR3, Inc. is urging employers and municipalities to review their current business continuity and disaster recovery plans to keep people safe and operations running if a wildfire threatens.

Enterprise Response To A Complete Site Loss: Tennessee Valley Flooding

May 7, 2012 12:03 pm | by Luke Simpson, Editor | Webinars

In order to overcome the numerous challenges associated with the recovery, Convergys employed workload transition, work-at-home implementation, mobile work-area-recovery, alternate site identification and build-out, and satellite connectivity. Additionally, a tiered incident command team was used to assess the impacts of the flooding and administer the solutions.

Satellite Communications: The Myths, Costs & Capabilities

March 5, 2012 5:22 am | by Lou Altman, CEO, GlobaFone | Articles | Comments

This past October, New England experienced an early snowstorm that incapacitated businesses when snow laden tree branches crushed power and phone lines from New York City to Maine. Many businesses were prepared for the subsequent power outages via back-up generators, which supported servers and essential services.

Strongest Solar Storm Since 2005 Hitting Earth

January 23, 2012 6:05 pm | by SETH BORENSTEIN, AP Science Writer | News | Comments

It's the plasma that causes much of the noticeable problems on Earth, such as electrical grid outages. In 1989, a solar storm caused a massive blackout in Quebec.

Skycasters Broadband Satellite Internet Company Awarded GSA Federal Contract

January 2, 2012 4:26 pm | News | Comments

Skycasters' business continuity satellite Internet service is independent of all local landline infrastructure.

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