Social media outlets like Twitter, Facebook and Instagram allow for messages to be distributed to massive amounts of people very quickly and can be a valuable tool for business continuity professionals. However, a single unfortunate message or poorly timed tweet can cause serious damage, especially to an organization or individual’s reputation.
Hackers supporting Islamic militants took over...
The unprecedented hack of Sony Pictures which a U.S....
Pounding rain and tornado watches didn't deter hundreds of protesters Monday outside Ferguson police headquarters, where they stayed for almost four hours to mark how long 18-year-old Michael Brown's body was left in a street after he was fatally shot by police. Organizers of the four-day Ferguson October protests committed acts of civil disobedience across the St. Louis region.
Social media has taken the world by storm, allowing mass communication over large distances in ways that just a few years ago would have been impossible. While outlets like Facebook and Twitter are commonly used for personal communication, they can be valuable tools for business continuity professionals.
RX Response Director of Operations Emily Lord discusses the organization's roots in the aftermath of Hurricane Katrina and its continuing goal of creating public/private partnerships between government agencies and pharmaceuitical companies.
Suzanne Bernier, President of SB Crisis Consulting, discusses the value of using social media in crisis communications, including how social media can help get information to the necessary channels quickly and accurately and why it is important for crisis managers.
Robert Edson, Vice President of Global Sales and Marketing for Mission Mode Solutions, talked with Continuity Insights about mass notification and why it is so important. Topics include its place in the incident management lifecycle, social media as a communications tool and executive integration
The New York Chapter of the Contingency Planning Exchange hosted a quarterly meeting, which featured two speakers and a panel of experts, at JP Morgan Chase in New York on Thursday, June 6. Social media use continues to grow, both in social and business environments. Facebook, the largest social media website, has more than 1 billion users while Twitter has about 300 million.
Continuity Insights began reporting on the use of social media for emergency management in 2012, expanding the survey in 2013 to include social media strategy, risk and views on effectiveness. Both of these reports give the baseline for the 2014 survey.
At the International Crisis & Risk Communication Conference, I delivered a presentation on the use of social media for crisis communications. The release of the Continuity Insights survey Crisis Communications 2014: Social Media & Notification Systems is an opportunity to revisit this topic.
The Continuity Insights Crisis Communications: Social Media & Notification Systems survey has collected three years of data, providing unique insight into recent trends and notable changes in the ways that organizations use social media and notification systems to communicate both internally and externally. Click here to read the full report.
We often think of drills as face-to-face exercises, but forecasters’ recent use of Twitter for a ‘tornado drill’ demonstrates that drills have equal importance in the virtual realm — and even in social media.
Recent surveys reported in news media found that customers expect a response to a complaint posted on a brand’s social media account within one hour. The SMMU survey found that only 17.6 percent of brands strive to meet this expectation.
As we welcome 2014, it’s time to anticipate what the new year will bring to the world of business continuity and disaster recovery. In this year's predictions for 2014, we hear from some of the industry’s most influential leaders. Continuity Insights would like to wish everyone a wonderful new year.
How do you connect to the world if you're in the middle of a disaster? The experience of people who lived through Superstorm Sandy suggests that people stayed in touch with one another using a blend of new and old modes of communication in the hardest-hit parts of New York and New Jersey. But there was greater cooperation among neighbors who used old-style, face-to-face interaction.
A nonprofit political advocacy group which emanated from President Barack Obama's re-election campaign says hackers altered the links contained in tweets sent under his name. An official with Organizing for Action said that someone hacked the link shortener used by the account.
Twitter is launching an alerts feature that lets U.S. users receive emergency notices as text messages. Alerts are available from the American Red Cross, the Centers for Disease Control, the Federal Emergency Management Agency and other federal and local groups. If users sign up to receive Twitter alerts from one of these groups, they will get a text message notification whenever the group sends a tweet marked as an alert.
A watchdog says the Homeland Security Department needs better rules for its Twitter and Facebook accounts and other social media to avoid breaking the law. A report released Friday says that in one case, investigators in a DHS office were secretly monitoring people to detect benefit fraud.
As part of their business continuity management (BCM) efforts, companies today are re-thinking their approach to crisis management, but are still behind in leveraging social media as a crucial resource, according to the new Business Continuity Insights Survey by PwC US.
Perhaps due to the location of Superstorm Sandy, and the incredibly media-savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In Sandy’s aftermath, groups discussed some of the lessons learned.
Ansyaad Mbai, who heads Indonesia's anti-terrorism agency, said Facebook has become "an effective tool for mass radicalization," and that police need more authority to respond to online behavior. "We can't do it alone," he said. "... Radical sermons and jihadist sites are just a mouse click away."
“A little birdie told me” has taken on a whole new meaning since Twitter first launched in 2006. A decade later, Twitter has emerged as a multifaceted social media machine, as users post and share everything from pictures of their lunch to life-saving advice. In this fast-paced world, a tweet is the epitome of efficiency, but that efficiency — while advantageous — presents its own set of problems.
A CSX freight train crashed into a trash truck, derailed and caught fire Tuesday in a Baltimore suburb, setting off an explosion that rattled homes at least a half-mile away and sent a plume of smoke into the air that could be seen for miles.
It was felt as far west as Toronto, Canada's largest city, but no damage was immediately reported. Twitter erupted with reports of buildings shaking in Ottawa for several seconds. Ontario's premier, who lives in Toronto, tweeted that her house was shaking.
Speakers’ Soapbox: David Nolan On Social Media Misconceptions & Lessons From The Boston Marathon BombingMay 7, 2013 9:31 am | by Jonna Mayberry, Editor | Articles | Comments
In the leadup to the Continuity Insights Chicago Conference, June 18-19, Chicago O’Hare, Continuity Insights asks presenters about their chosen topics and critical business continuity skills. This week, David Nolan, CEO and founder, Fusion Risk Management, Inc. discusses social media and business continuity preparedness.
CFTC Commissioner Bart Chilton suggested they consider imposing tougher cybersecurity rules for investment firms and others that trade. Firms could be held accountable and sanctioned if their security systems were inadequate to prevent a breech.
In 2012, Continuity Insights published its first report into the use of social media as a crisis communications tool. This year, we dug a little deeper in an effort to learn more about the industry’s social media strategies. Over 315 participating organizations responded to the survey.
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