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Five Observations From The CI Crisis Communications Survey

April 15, 2014 9:03 am | by Brian Gray | Blogs | Comments

Continuity Insights began reporting on the use of social media for emergency management in 2012, expanding the survey in 2013 to include social media strategy, risk and views on effectiveness. Both of these reports give the baseline for the 2014 survey.    

5 Key #SMEM Lessons

March 28, 2014 10:05 am | by Brian Gray | Blogs | Comments

At the International Crisis & Risk Communication Conference, I delivered a...

Crisis Communications 2014: Social Media & Notification Systems

March 24, 2014 3:28 pm | by Jonna Mayberry, Editor | Articles | Comments

The Continuity Insights Crisis Communications: Social Media &...

Putting Twitter To The Test

March 12, 2014 3:33 pm | by Jonna Mayberry, Editor | Blogs | Comments

We often think of drills as face-to-face exercises, but forecasters’ recent use of Twitter...

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Weekly news and features for business continuity professionals

Survey: Brands Not Prepared To Manage Customer Complaints In Social Media

February 20, 2014 3:26 pm | by SMMU | News | Comments

Recent surveys reported in news media found that customers expect a response to a complaint posted on a brand’s social media account within one hour. The SMMU survey found that only 17.6 percent of brands strive to meet this expectation.    

Continuity Insights Predictions For 2014

January 8, 2014 10:10 am | Articles | Comments

As we welcome 2014, it’s time to anticipate what the new year will bring to the world of business continuity and disaster recovery. In this year's predictions for 2014, we hear from some of the industry’s most influential leaders. Continuity Insights would like to wish everyone a wonderful new year. 

After Sandy, Many Connected Face-To-Face

October 29, 2013 10:04 am | by JENNIFER AGIESTA, Associated Press | News | Comments

How do you connect to the world if you're in the middle of a disaster? The experience of people who lived through Superstorm Sandy suggests that people stayed in touch with one another using a blend of new and old modes of communication in the hardest-hit parts of New York and New Jersey. But there was greater cooperation among neighbors who used old-style, face-to-face interaction.

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Links Used In Obama Twitter Account Hacked

October 29, 2013 10:01 am | by JIM KUHNHENN, Associated Press | News | Comments

A nonprofit political advocacy group which emanated from President Barack Obama's re-election campaign says hackers altered the links contained in tweets sent under his name. An official with Organizing for Action said that someone hacked the link shortener used by the account. 

Twitter Launches Emergency Alerts For Phones

September 26, 2013 11:05 am | by the Associated Press | News | Comments

Twitter is launching an alerts feature that lets U.S. users receive emergency notices as text messages. Alerts are available from the American Red Cross, the Centers for Disease Control, the Federal Emergency Management Agency and other federal and local groups. If users sign up to receive Twitter alerts from one of these groups, they will get a text message notification whenever the group sends a tweet marked as an alert.

Homeland Security Needs Better Twitter Rules

September 13, 2013 12:47 pm | by the Associated Press | News | Comments

A watchdog says the Homeland Security Department needs better rules for its Twitter and Facebook accounts and other social media to avoid breaking the law. A report released Friday says that in one case, investigators in a DHS office were secretly monitoring people to detect benefit fraud.

Many Companies Still Not Leveraging Social Media For Crisis Management

August 9, 2013 3:41 pm | by PwC | News | Comments

As part of their business continuity management (BCM) efforts, companies today are re-thinking their approach to crisis management, but are still behind in leveraging social media as a crucial resource, according to the new Business Continuity Insights Survey by PwC US.

Digital Lessons Learned From Superstorm Sandy

July 15, 2013 10:04 am | by Todd Jasper, MSCP | Blogs | Comments

Perhaps due to the location of Superstorm Sandy, and the incredibly media-savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In Sandy’s aftermath, groups discussed some of the lessons learned.  

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Facebook Broke Terror Case

June 20, 2013 11:04 am | by NINIEK KARMINI,Associated Press | News | Comments

Ansyaad Mbai, who heads Indonesia's anti-terrorism agency, said Facebook has become "an effective tool for mass radicalization," and that police need more authority to respond to online behavior. "We can't do it alone," he said. "... Radical sermons and jihadist sites are just a mouse click away."

Quick, Concise & … Flawed? Truth & Lies In The Twittersphere

June 17, 2013 11:19 pm | by Jonna Mayberry, Editor | Blogs | Comments

“A little birdie told me” has taken on a whole new meaning since Twitter first launched in 2006. A decade later, Twitter has emerged as a multifaceted social media machine, as users post and share everything from pictures of their lunch to life-saving advice. In this fast-paced world, a tweet is the epitome of efficiency, but that efficiency — while advantageous — presents its own set of problems.

Train Derailment Near Baltimore Damages Businesses, Closes Streets

May 29, 2013 9:47 am | by BEN NUCKOLS,Associated Press | News | Comments

A CSX freight train crashed into a trash truck, derailed and caught fire Tuesday in a Baltimore suburb, setting off an explosion that rattled homes at least a half-mile away and sent a plume of smoke into the air that could be seen for miles.

Residents Tweeted As 5.2-Magnitude Earthquake Hit Ontario

May 20, 2013 11:43 am | News | Comments

It was felt as far west as Toronto, Canada's largest city, but no damage was immediately reported. Twitter erupted with reports of buildings shaking in Ottawa for several seconds. Ontario's premier, who lives in Toronto, tweeted that her house was shaking.

Speakers’ Soapbox: David Nolan On Social Media Misconceptions & Lessons From The Boston Marathon Bombing

May 7, 2013 9:31 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the Continuity Insights Chicago Conference, June 18-19, Chicago O’Hare, Continuity Insights asks presenters about their chosen topics and critical business continuity skills. This week, David Nolan, CEO and founder, Fusion Risk Management, Inc. discusses social media and business continuity preparedness. 

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U.S. Regulators Looking At Dealing With Social Media

May 6, 2013 2:34 pm | News | Comments

CFTC Commissioner Bart Chilton suggested they consider imposing tougher cybersecurity rules for investment firms and others that trade. Firms could be held accountable and sanctioned if their security systems were inadequate to prevent a breech.

Crisis Communications 2013: Social Media & Notification Systems

March 27, 2013 1:54 pm | Articles | Comments

In 2012, Continuity Insights published its first report into the use of social media as a crisis communications tool. This year, we dug a little deeper in an effort to learn more about the industry’s social media strategies. Over 315 participating organizations responded to the survey. 

Tornado Debris Study Could Lead To Better Warnings

March 18, 2013 1:07 pm | by JEFF MARTIN,Associated Press | News | Comments

Photos and mementoes that were snatched up and blown hundreds of miles during a Southern tornado outbreak two years ago are giving researchers new insight on how debris is carried by the storms and how it could threaten the public. A new study has documented how one photo traveled nearly 220 miles over Alabama and Tennessee. 

Crisis Communications 2013: Social Media & Notification Systems

March 14, 2013 5:28 pm | by Omnilert & Continuity Insights | Webinars | Comments

Thursday, April 4, 2013 at 2:00 p.m. EDT Join us as we review and discuss the findings from our 2013 Crisis Communications Survey, in which we surveyed more than 300 organizations to determine how social media platforms are being used. The experts will offer practical answers to social media implementation questions.   

Hooroo: It’s Australian For Goodbye

February 26, 2013 1:36 pm | by Luke Simpson, Editor | Blogs | Comments

After a short but sweet two years in the role of editor at Continuity Insights I’ve decided to resign from my position in order to pursue new challenges. Working in this role has been incredibly rewarding, but when life presents opportunities we are forced to make these tough decisions.

Continuity Insights Chicago 2013

February 7, 2013 2:29 pm | by Jonna Mayberry, Editor | Events | Comments

June 18-19, 2013 at the AMA Executive Conference Center, Chicago, Il.Continuity Insights Chicago will address the critical issues most important to business continuity professionals in the Midwest, and facilitate the sharing of meaningful and valuable information between regional colleagues.

Verifying Information With Social Media

January 29, 2013 10:02 am | by John Orlando, PhD, Vertek Corporation | Articles | Comments

How do we gather, authenticate and integrate information from a variety of sources -- citizen, mass media, official, etc. -- to develop situational awareness? Verifying techniques fall into two categories: reliability of source and outside confirmation.

Reputational Risks & The Role Of Social Media

January 14, 2013 1:23 pm | by Luke Simpson, Editor | Videos | Comments

A recent study found reputational risks to be the second-biggest driver for business continuity management (BCM) programs. At the 2012 Continuity Insights Management Conference, seven business continuity experts discuss reputational risks, how they can be addresses and the role that role social media plays.

4 Trends That Will Impact The Role Of BC/DR Practitioners In 2013 & Beyond

January 2, 2013 4:54 pm | by John Jackson, Executive VP, Fusion Risk Management | Blogs | Comments

In 2013 we will continue to see a shift in the way business continuity and disaster recovery professionals view and approach their roles. As our industry moves forward we will eventually see two types of practitioners emerge: risk managers and outage planners.

2013 Crisis Communications Survey Dives Deep Into Social Media Strategies

December 17, 2012 4:57 pm | by Luke Simpson, Editor | News | Comments

Earlier this year we published Continuity Insights’ first report into the use of social media as a crisis communications tool. In 2013 we will dig a little deeper in an effort to learn more about the industry’s social media goals and strategies, how respondents view the risks associated with social media, and whether sentiment towards social media’s effectiveness has changed.

Harnessing The Wisdom Of Crowds

December 3, 2012 11:45 am | by John Orlando, PhD, Vertek Corporation | Articles | Comments

Crowdsourcing can serve as a counter-balance to the interpersonal forces that might steer a closed group of experts off course. The public is a resource that can assist disaster responders by providing valuable information and perspectives. The secret is knowing how to gather the information so as to make the public a resource. This is done with a “Virtual Operations Support Team” (VOST).

Graphics-Rich Social Media Provides Unprecedented Situational Awareness During Hurricane Sandy

October 30, 2012 12:08 pm | by Luke Simpson, Editor | Blogs | Comments

I spent most of Monday glued to my Twitter feed as Hurricane Sandy pounded the Northeast and Mid Atlantic. More prominent than ever was an emphasis on graphics and photos as a way to provide detailed, verifiable information and situational awareness. For example, I wasn’t simply told that flood waters were approaching the runways at LaGuardia airport -- the Port Authority of New York and New Jersey showed me.

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