Recent surveys reported in news media found that customers expect a response to a complaint posted on a brand’s social media account within one hour. The SMMU survey found that only 17.6 percent of brands strive to meet this expectation.
As we welcome 2014, it’s time to anticipate what the new year will bring to the world of...
How do you connect to the world if you're in the middle of a disaster? The experience of...
Twitter is launching an alerts feature that lets U.S. users receive emergency notices as text messages. Alerts are available from the American Red Cross, the Centers for Disease Control, the Federal Emergency Management Agency and other federal and local groups. If users sign up to receive Twitter alerts from one of these groups, they will get a text message notification whenever the group sends a tweet marked as an alert.
A watchdog says the Homeland Security Department needs better rules for its Twitter and Facebook accounts and other social media to avoid breaking the law. A report released Friday says that in one case, investigators in a DHS office were secretly monitoring people to detect benefit fraud.
As part of their business continuity management (BCM) efforts, companies today are re-thinking their approach to crisis management, but are still behind in leveraging social media as a crucial resource, according to the new Business Continuity Insights Survey by PwC US.
Perhaps due to the location of Superstorm Sandy, and the incredibly media-savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In Sandy’s aftermath, groups discussed some of the lessons learned.
Ansyaad Mbai, who heads Indonesia's anti-terrorism agency, said Facebook has become "an effective tool for mass radicalization," and that police need more authority to respond to online behavior. "We can't do it alone," he said. "... Radical sermons and jihadist sites are just a mouse click away."
“A little birdie told me” has taken on a whole new meaning since Twitter first launched in 2006. A decade later, Twitter has emerged as a multifaceted social media machine, as users post and share everything from pictures of their lunch to life-saving advice. In this fast-paced world, a tweet is the epitome of efficiency, but that efficiency — while advantageous — presents its own set of problems.
A CSX freight train crashed into a trash truck, derailed and caught fire Tuesday in a Baltimore suburb, setting off an explosion that rattled homes at least a half-mile away and sent a plume of smoke into the air that could be seen for miles.
It was felt as far west as Toronto, Canada's largest city, but no damage was immediately reported. Twitter erupted with reports of buildings shaking in Ottawa for several seconds. Ontario's premier, who lives in Toronto, tweeted that her house was shaking.
Speakers’ Soapbox: David Nolan On Social Media Misconceptions & Lessons From The Boston Marathon BombingMay 7, 2013 9:31 am | by Jonna Mayberry, Editor | Articles | Comments
In the leadup to the Continuity Insights Chicago Conference, June 18-19, Chicago O’Hare, Continuity Insights asks presenters about their chosen topics and critical business continuity skills. This week, David Nolan, CEO and founder, Fusion Risk Management, Inc. discusses social media and business continuity preparedness.
CFTC Commissioner Bart Chilton suggested they consider imposing tougher cybersecurity rules for investment firms and others that trade. Firms could be held accountable and sanctioned if their security systems were inadequate to prevent a breech.
In 2012, Continuity Insights published its first report into the use of social media as a crisis communications tool. This year, we dug a little deeper in an effort to learn more about the industry’s social media strategies. Over 315 participating organizations responded to the survey.
Photos and mementoes that were snatched up and blown hundreds of miles during a Southern tornado outbreak two years ago are giving researchers new insight on how debris is carried by the storms and how it could threaten the public. A new study has documented how one photo traveled nearly 220 miles over Alabama and Tennessee.
Thursday, April 4, 2013 at 2:00 p.m. EDT Join us as we review and discuss the findings from our 2013 Crisis Communications Survey, in which we surveyed more than 300 organizations to determine how social media platforms are being used. The experts will offer practical answers to social media implementation questions.
After a short but sweet two years in the role of editor at Continuity Insights I’ve decided to resign from my position in order to pursue new challenges. Working in this role has been incredibly rewarding, but when life presents opportunities we are forced to make these tough decisions.
June 18-19, 2013 at the AMA Executive Conference Center, Chicago, Il.Continuity Insights Chicago will address the critical issues most important to business continuity professionals in the Midwest, and facilitate the sharing of meaningful and valuable information between regional colleagues.
How do we gather, authenticate and integrate information from a variety of sources -- citizen, mass media, official, etc. -- to develop situational awareness? Verifying techniques fall into two categories: reliability of source and outside confirmation.
A recent study found reputational risks to be the second-biggest driver for business continuity management (BCM) programs. At the 2012 Continuity Insights Management Conference, seven business continuity experts discuss reputational risks, how they can be addresses and the role that role social media plays.
In 2013 we will continue to see a shift in the way business continuity and disaster recovery professionals view and approach their roles. As our industry moves forward we will eventually see two types of practitioners emerge: risk managers and outage planners.
Earlier this year we published Continuity Insights’ first report into the use of social media as a crisis communications tool. In 2013 we will dig a little deeper in an effort to learn more about the industry’s social media goals and strategies, how respondents view the risks associated with social media, and whether sentiment towards social media’s effectiveness has changed.
Crowdsourcing can serve as a counter-balance to the interpersonal forces that might steer a closed group of experts off course. The public is a resource that can assist disaster responders by providing valuable information and perspectives. The secret is knowing how to gather the information so as to make the public a resource. This is done with a “Virtual Operations Support Team” (VOST).
I spent most of Monday glued to my Twitter feed as Hurricane Sandy pounded the Northeast and Mid Atlantic. More prominent than ever was an emphasis on graphics and photos as a way to provide detailed, verifiable information and situational awareness. For example, I wasn’t simply told that flood waters were approaching the runways at LaGuardia airport -- the Port Authority of New York and New Jersey showed me.
More than a billion people now log into Facebook each month to check up on old friends, tag photos of new ones and post about politics, religion, cats or what their kids are doing. That's double the 500 million it hit in July 2010 — what now seems like a lifetime but was a little more than two years ago.
In October we launch Continuity Insights New York, a business continuity conference designed to bring together the brightest minds in the northeast for two days of innovative and practical business continuity discussions. Sessions are delivered by seasoned professionals from leading organizations. Don’t miss this opportunity to meet and network with colleagues and officials.
Minutes after a shooting near the Oakland Airport this year, the gunman was on the loose. And police Sgt. Chris Bolton quickly fired off a flurry of text alerts to thousands of nearby residents through a social media tool for law enforcement agencies.
Social media has radically transformed communication. Now anyone can communicate to a group at almost no cost. More importantly, the group can communicate directly to each other at almost no cost. There are no longer the barriers to communication that drove the command and control model, and as a result new forms of coordination have emerged.
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