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Business Continuity Professionals are Turning to Metrics: Part Two

March 30, 2015 2:33 pm | by Joe Shust, Editor | Articles | Comments

Organizations across a variety of industries are turning to metrics to determine whether their programs work and if they are getting a return on their investment.  Business continuity professionals are no exception.  More and more, BC pros are turning to metrics to determine how effective their programs are and convey that to senior management.

When Communicating Online, Think Before you Send

February 10, 2015 11:20 am | by Joe Shust, Editor | Blogs | Comments

Social media outlets like Twitter, Facebook and Instagram allow for messages to be distributed...

'CyberCaliphate' Hacks Military Twitter and YouTube Accounts

January 13, 2015 10:42 am | by Associated Press | News | Comments

Hackers supporting Islamic militants took over...

Officials Calling Sony Hack 'Most Damaging Ever'

December 19, 2014 8:21 am | by Associated Press | News | Comments

The unprecedented hack of Sony Pictures which a U.S....

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Weekly news and features for business continuity professionals

Facebook Introduces 'Safety Check' Feature

November 7, 2014 10:28 am | by Joe Shust, Editor | Articles | Comments

Facebook has introduced a new feature, called “Safety Check,” which will allow its users to check in with their status during a disaster.  Users who sign up will receive push notifications when disasters strike in their area and can respond by saying they are okay or not in the area.  The response would then be transmitted to their contacts. 

Protesters in Ferguson Commit Various Acts of Civil Disobedience in Surrounding Area

October 15, 2014 4:13 pm | by Associated Press | News | Comments

Pounding rain and tornado watches didn't deter hundreds of protesters Monday outside Ferguson police headquarters, where they stayed for almost four hours to mark how long 18-year-old Michael Brown's body was left in a street after he was fatally shot by police.  Organizers of the four-day Ferguson October protests committed acts of civil disobedience across the St. Louis region.

Social Media Can Be An Effective Business Continuity Tool

September 23, 2014 11:25 am | by Joe Shust, Editor | Articles | Comments

Social media has taken the world by storm, allowing mass communication over large distances in ways that just a few years ago would have been impossible.  While outlets like Facebook and Twitter are commonly used for personal communication, they can be valuable tools for business continuity professionals.


RX Response Aims to Form Government Partnerships

September 9, 2014 11:04 am | by Emily Lord | Blogs | Comments

RX Response Director of Operations Emily Lord discusses the organization's roots in the aftermath of Hurricane Katrina and its continuing goal of creating public/private partnerships between government agencies and pharmaceuitical companies.

Video: The Value of Social Media in Crisis Communication

August 5, 2014 10:52 am | Videos | Comments

Suzanne Bernier, President of SB Crisis Consulting, discusses the value of using social media in crisis communications, including how social media can help get information to the necessary channels quickly and accurately and why it is important for crisis managers.

Mass Notification a Critical Part of the Incident Management Lifecycle

August 5, 2014 9:02 am | by Joe Shust, Editor | MissionMode Solutions | Articles | Comments

Robert Edson, Vice President of Global Sales and Marketing for Mission Mode Solutions, talked with Continuity Insights about mass notification and why it is so important.  Topics include its place in the incident management lifecycle, social media as a communications tool and executive integration 

Contingency Planning Exchange Presenters Talk Social Media

June 10, 2014 11:44 am | Articles | Comments

The New York Chapter of the Contingency Planning Exchange hosted a quarterly meeting, which featured two speakers and a panel of experts, at JP Morgan Chase in New York on Thursday, June 6.  Social media use continues to grow, both in social and business environments.  Facebook, the largest social media website, has more than 1 billion users while Twitter has about 300 million.  

Five Observations From The CI Crisis Communications Survey

April 15, 2014 9:03 am | by Brian Gray | Blogs | Comments

Continuity Insights began reporting on the use of social media for emergency management in 2012, expanding the survey in 2013 to include social media strategy, risk and views on effectiveness. Both of these reports give the baseline for the 2014 survey.    


5 Key #SMEM Lessons

March 28, 2014 10:05 am | by Brian Gray | Blogs | Comments

At the International Crisis & Risk Communication Conference, I delivered a presentation on the use of social media for crisis communications. The release of the Continuity Insights survey Crisis Communications 2014: Social Media & Notification Systems is an opportunity to revisit this topic.

Crisis Communications 2014: Social Media & Notification Systems

March 24, 2014 3:28 pm | by Jonna Mayberry, Editor | Articles | Comments

The Continuity Insights Crisis Communications: Social Media & Notification Systems survey has collected three years of data, providing unique insight into recent trends and notable changes in the ways that organizations use social media and notification systems to communicate both internally and externally. Click here to read the full report. 

Putting Twitter To The Test

March 12, 2014 3:33 pm | by Jonna Mayberry, Editor | Blogs | Comments

We often think of drills as face-to-face exercises, but forecasters’ recent use of Twitter for a ‘tornado drill’ demonstrates that drills have equal importance in the virtual realm — and even in social media.                                 

Survey: Brands Not Prepared To Manage Customer Complaints In Social Media

February 20, 2014 3:26 pm | by SMMU | News | Comments

Recent surveys reported in news media found that customers expect a response to a complaint posted on a brand’s social media account within one hour. The SMMU survey found that only 17.6 percent of brands strive to meet this expectation.    

Continuity Insights Predictions For 2014

January 8, 2014 10:10 am | Articles | Comments

As we welcome 2014, it’s time to anticipate what the new year will bring to the world of business continuity and disaster recovery. In this year's predictions for 2014, we hear from some of the industry’s most influential leaders. Continuity Insights would like to wish everyone a wonderful new year. 


After Sandy, Many Connected Face-To-Face

October 29, 2013 10:04 am | by JENNIFER AGIESTA, Associated Press | News | Comments

How do you connect to the world if you're in the middle of a disaster? The experience of people who lived through Superstorm Sandy suggests that people stayed in touch with one another using a blend of new and old modes of communication in the hardest-hit parts of New York and New Jersey. But there was greater cooperation among neighbors who used old-style, face-to-face interaction.

Links Used In Obama Twitter Account Hacked

October 29, 2013 10:01 am | by JIM KUHNHENN, Associated Press | News | Comments

A nonprofit political advocacy group which emanated from President Barack Obama's re-election campaign says hackers altered the links contained in tweets sent under his name. An official with Organizing for Action said that someone hacked the link shortener used by the account. 

Twitter Launches Emergency Alerts For Phones

September 26, 2013 11:05 am | by the Associated Press | News | Comments

Twitter is launching an alerts feature that lets U.S. users receive emergency notices as text messages. Alerts are available from the American Red Cross, the Centers for Disease Control, the Federal Emergency Management Agency and other federal and local groups. If users sign up to receive Twitter alerts from one of these groups, they will get a text message notification whenever the group sends a tweet marked as an alert.

Homeland Security Needs Better Twitter Rules

September 13, 2013 12:47 pm | by the Associated Press | News | Comments

A watchdog says the Homeland Security Department needs better rules for its Twitter and Facebook accounts and other social media to avoid breaking the law. A report released Friday says that in one case, investigators in a DHS office were secretly monitoring people to detect benefit fraud.

Many Companies Still Not Leveraging Social Media For Crisis Management

August 9, 2013 3:41 pm | by PwC | News | Comments

As part of their business continuity management (BCM) efforts, companies today are re-thinking their approach to crisis management, but are still behind in leveraging social media as a crucial resource, according to the new Business Continuity Insights Survey by PwC US.

Digital Lessons Learned From Superstorm Sandy

July 15, 2013 10:04 am | by Todd Jasper, MSCP | Blogs | Comments

Perhaps due to the location of Superstorm Sandy, and the incredibly media-savvy and connected population in New York and New Jersey, social media quickly became the story as images of flooding and damage were immediately publicized. In Sandy’s aftermath, groups discussed some of the lessons learned.  

Facebook Broke Terror Case

June 20, 2013 11:04 am | by NINIEK KARMINI,Associated Press | News | Comments

Ansyaad Mbai, who heads Indonesia's anti-terrorism agency, said Facebook has become "an effective tool for mass radicalization," and that police need more authority to respond to online behavior. "We can't do it alone," he said. "... Radical sermons and jihadist sites are just a mouse click away."

Quick, Concise & … Flawed? Truth & Lies In The Twittersphere

June 17, 2013 11:19 pm | by Jonna Mayberry, Editor | Blogs | Comments

“A little birdie told me” has taken on a whole new meaning since Twitter first launched in 2006. A decade later, Twitter has emerged as a multifaceted social media machine, as users post and share everything from pictures of their lunch to life-saving advice. In this fast-paced world, a tweet is the epitome of efficiency, but that efficiency — while advantageous — presents its own set of problems.

Train Derailment Near Baltimore Damages Businesses, Closes Streets

May 29, 2013 9:47 am | by BEN NUCKOLS,Associated Press | News | Comments

A CSX freight train crashed into a trash truck, derailed and caught fire Tuesday in a Baltimore suburb, setting off an explosion that rattled homes at least a half-mile away and sent a plume of smoke into the air that could be seen for miles.

Residents Tweeted As 5.2-Magnitude Earthquake Hit Ontario

May 20, 2013 11:43 am | News | Comments

It was felt as far west as Toronto, Canada's largest city, but no damage was immediately reported. Twitter erupted with reports of buildings shaking in Ottawa for several seconds. Ontario's premier, who lives in Toronto, tweeted that her house was shaking.

Speakers’ Soapbox: David Nolan On Social Media Misconceptions & Lessons From The Boston Marathon Bombing

May 7, 2013 9:31 am | by Jonna Mayberry, Editor | Articles | Comments

In the leadup to the Continuity Insights Chicago Conference, June 18-19, Chicago O’Hare, Continuity Insights asks presenters about their chosen topics and critical business continuity skills. This week, David Nolan, CEO and founder, Fusion Risk Management, Inc. discusses social media and business continuity preparedness. 

U.S. Regulators Looking At Dealing With Social Media

May 6, 2013 2:34 pm | News | Comments

CFTC Commissioner Bart Chilton suggested they consider imposing tougher cybersecurity rules for investment firms and others that trade. Firms could be held accountable and sanctioned if their security systems were inadequate to prevent a breech.

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