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Computer Problems At United Delay Travelers

November 20, 2012 9:59 am | by JOSHUA FREED & SAMANTHA BOMKAMP, AP Airlines Writers | News | Comments

A computer outage at United Airlines delayed thousands of travelers on Thursday and embarrassed the airline at a time when it's trying to win back customers after glitches earlier this year. The two-hour outage held up a total of 636 of the 5,679 United flights scheduled for Thursday, the airline said.

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CI Bulletin

Weekly news and features for business continuity professionals

'Software Issue' Grounds American Airlines Flights From Coast To Coast

April 17, 2013 3:46 pm | by DAVID KOENIG,AP Airlines Writer | News | Comments

A massive technology failure forced the nation's third-largest carrier to ground all planes from coast to coast. The company blamed the breakdown on a "software issue" that knocked out both primary and backup computer reservation systems. Passengers took to social media sites to criticize the airline, which for hours could only apologize and say that it was trying to fix the problem.

NYC-Area Air Travelers Could Face Cellphone Fines

March 27, 2012 11:08 am | by DAVE PORTER, Associated Press | News | Comments

The issue of electronic devices on planes received national publicity in December when Alec Baldwin was kicked off a New York-bound flight in Los Angeles for refusing to turn off his cellphone.

How to Implement an Enterprise Risk Management Program When You Are a Business Continuity Manager

April 27, 2009 8:00 pm | by Randy Burdette | Articles | Comments

More and more business continuity planners are being asked to implement enterprise risk management programs as companies try to do more with less resources but need to manage greater levels of risk. This is exactly what happened when at the Virg...

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Lessons Learned: How JetBlue turned Crisis into Opportunity

April 26, 2009 8:00 pm | by Penny Nefaris | Articles | Comments

In February of 2007, major airline carrier JetBlue experienced a series of irregular operations that forced them to re-assess their emergency notification capabilities. Their challenge was to be able to communicate quickly and effectively across...

Evolution of an Integrated Crisis Management Program at UPS (Case Study)

May 9, 2006 8:00 pm | by Jack McKlveen | Articles | Comments

Effective business continuity is critical for an organization to survive incidents that threaten its ability to make products, provide services or otherwise conduct business. During a major incident, business continuity plans will be executed as...

Schneider National Keeps on Trucking

June 30, 2005 8:00 pm | by Buffy Rojas Editor-in-Chief | Articles | Comments

In 1935, Schneider National was founded by A.J. "Al" Schneider with the proceeds from the sale of his family car. Three years later the company's offices were moved to a former stable. Fast forward 20 years to 1958, when Schneider made its first interstate shipment for Procter & Gamble from a P&G plant in Green Bay, WI. to another P&G facility in Cheboygan, MI.

Designing and Maintaining an Alternate Operations Center at UPS Airlines

April 26, 2004 8:00 pm | by Shanan Neimann Business Continuity Planners | Articles | Comments

This presentation covers how the business continuity (BC) team for UPS Airlines designed, implemented and maintains its own alternate operations center. ...

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